Third Cycle Programmes
    (Doctorate Degree)
Second Cycle Programmes
    (Master's Degree)
First Cycle Programmes
    (Bachelor's Degree)
Short Cycle Programmes
    (Associate's Degree)
 
Short Cycle Programmes (Associate's Degree)

Iğdır Vocational School - CALL CENTER SERVICES - Call Center Services



General Description
History
Iğdır Vocational High School Call Center Services Program 2017-2018 beginning of prelicence degree education in the academic year
Qualification Awarded
Students who have successfully completed all of the courses in the program (totaling 120 ECTS) and achieved a GPA of at least 2.0 out of 4.00 will be awarded a pre-degree school leaving certificatein the field of CALL CENTER SERVICES.
Level of Qualification (Short Cycle , First Cycle , Second Cycle, Third Cycle)
Short Cycle
Specific Admission Requirements
In our country, it is necessary to pass the examination made by Student Selection and Placement Center (ÖSYM) for entrance to universities. Depending on the scores they receive in the final exam, they arrange the program preferences they can enter and send their preference forms to the Student Selection and Placement Center. OSYM takes all applications, groups the applicants according to their score, rank scores from highest to lowest, he preferred score lists all available programs according to their type.
Specific Arrangements For Recognition Of Prior Learning (Formal, Non-Formal and Informal)
Regulation on the basis of the recognition of the previous formal (formal) student in the Turkish Higher Education Institutions, the transitions within the vertical, horizontal and university are determined by the Council of Higher Education "Transition between Programs in the Higher Education Institutions with Associate Degree and Undergraduate Level, Double Major, ". The recognition process of non-formal certification or experiential (non-formal and informal) learning outside of formal education institutions in Turkey is still at an early stage. For this reason, recognition of the previous learner in all the programs of Igdir University has not been fully started.
Qualification Requirements and Regulations
Students must obtain to be able to obtain an associate degree in the field of CALL CENTER SERVICES, the mandatory and required to successfully complete the elective courses (total 120 ECTS credits) and the overall grade average, At least 2.0 weighted grade average over 4.00.
Profile of The Programme
Purpose of the program; to contribute to the development of the rapidly growing call center industry in Turkey, is to train qualified labor force who has gained necessary experience, has strong persuasion ability, has high communication skills, and wants to expand its activity and influence area. The Call Center Services Program is a program that provides services in first and second education,it has a quota of 50 students. The largest employment areas for graduate students are mainly call centers due to the nature of the program. In addition, students graduated from this program can work in public institutions and organizations.
Occupational Profiles of Graduates With Examples
Students who graduated from the Call Center Services Program are required to fulfill their qualifications. can work in call centers in all public and private sector institutions and organizations
Access to Further Studies
Students who have successfully completed associate degree education enter the vertical transition examination and can study in undergraduate programs if they are placed in the undergraduate program which is deemed suitable for the Student Selection and Placement Center.
Examination Regulations, Assessment and Grading
Each student is required to enroll at predetermined dates on the academic calendar and and at least 70% of the courses and at least 80% of the courses are required for entrance to final exams. Students are required to take at least one midterm and one final exam for each course. The contribution of the midterm exams to the achievement grade is 40%; The contribution of the final exam is 60%. All exams are evaluated over 100 points. Students who take one of the letter grades (AA), (BA), (BB), (CB) and (CC) are considered successful. (DC) and (DD) grades are conditionally successful grades. For a student to have a DC or DD grade of a grade, a grade point average of at least 2.0 is required.
Graduation Requirements
To complete the program successfully, pass all the courses available in the program (120 ECTS credits), to obtain a weighted average of at least 2.0 out of 4.00 and necessary to successfully complete the 30-day compulsory student internship.
Mode of Study (Full-Time, Part-Time, E-Learning )
Full-Time
Address, Programme Director or Equivalent
Igdir University, Iğdır VHC Şehit Bülent Yurtseven Campus 76000 Iğdır - Turkey
Facilities
In the Call Center Services Program education and training activities are carried out with 13 instructors. Lessons are conducted in classrooms with a capacity of 50 people and projections; 1 computer lab is used effectively in academic studies.

Key Learning Outcomes
1Has a basic level of knowledge in the field of Call Center Services
2Has the ability to use the information provided in the Call Center Services field in their decision, practice and behavior.
3Has the ability to define, interpret and evaluate the Call Center Services field.
4Fulfills its duties and responsibilities.
5Responsibility as team member takes responsibility for problems encountered or unforeseen in practice.
6Acquired evaluates knowledge and skills possesses.
7Show continuity of learning needs
8Participation in programs for learning needs is open.
9Convey the knowledge and skills at the level of his / her ideas and the related written and oral about the Call Center Services field.
10Is prone to help colleagues.
11At least the European Computer Use License Basic Level required by the Call Center Services area uses computer software and information and communication technologies.
12Know Ataturk's Principles and Revolutions and have them.
13Communicates effectively in Turkish verbal and written.
14To view information on call center services in English Language Portfolio A2 Level English.
15The organization / institution behaves in accordance with business and social ethical values.
16Have enough knowledge subjects in the universality of social rights, social justice, quality and cultural values and environmental protection, occupational health and safety.
17Is open to change and innovation.
18Know basic mathematical concepts and use them in problem solving.

TYYÇ - Programme Outcomes - Base Scope Relationship
TYYÇProgramme OutcomesBase Scope
111111111111111111
Course Structure Diagram with Credits
T : Theoretical P: Practice L : Laboratory
1. Semester
No Course Unit Code Course Unit Title Type of Course T P L ECTS
1 213315001100 Compulsory 3 0 0 0
2 213315001101 Compulsory 3 0 0 0
3 213315001102 Compulsory 3 0 0 0
4 213315001103 Compulsory 2 0 0 0
5 213315001104 Compulsory 1 0 0 0
6 213315001105 Compulsory 2 0 0 0
7 213315001106 Compulsory 2 0 0 0
8 9900000106 ATATÜRK PRINCIPLES AND REVOLUTION HISTORY - I Compulsory 2 0 0 2
9 9900000106 ATATÜRK PRINCIPLES AND REVOLUTION HISTORY - I Compulsory 2 0 0 0
10 173315001103 BASIC LAW Compulsory 2 0 0 3
11 173315001100 BEHAVIORAL SCIENCES Compulsory 3 0 0 5
12 9900001157 CAREER PLANNING Compulsory 1 0 0 0
13 3300001000 ELECTIVE COURSE Elective - - - 0
14 9900000114 FOREIGN LANGUAGE - I Compulsory 2 0 0 2
15 9900000114 FOREIGN LANGUAGE - I Compulsory 2 0 0 0
16 173315001101 GENERAL MANAGEMENT Compulsory 3 0 0 5
17 173315001102 INTRODUCTION TO COMMUNICATION Compulsory 3 0 0 5
18 9900000113 TURKISH LANGUAGE - I Compulsory 2 0 0 2
19 9900000113 TURKISH LANGUAGE - I Compulsory 2 0 0 0
Total 40 0 0 24
 
2. Semester
No Course Unit Code Course Unit Title Type of Course T P L ECTS
1 9900000206 ATATÜRK PRINCIPLES AND REVOLUTION HISTORY - II Compulsory 2 0 0 2
2 9900000206 ATATÜRK PRINCIPLES AND REVOLUTION HISTORY - II Compulsory 2 0 0 0
3 173315002102 CALL CENTER MANAGEMENT-I Compulsory 3 0 0 4
4 213315002102 CALL CENTER MANAGEMENT-I Compulsory 3 0 0 0
5 173315002104 CRISIS AND STRESS MANAGEMENT Compulsory 2 1 0 3
6 213315002104 CRISIS AND STRESS MANAGEMENT Compulsory 2 1 0 0
7 173315002101 CUSTOMER RELATIONS MANAGEMENT Compulsory 2 1 0 4
8 213315002101 CUSTOMER RELATIONS MANAGEMENT Compulsory 2 1 0 0
9 3300002000 ELECTIVE COURSE Elective - - - 0
10 9900000214 FOREIGN LANGUAGE - II Compulsory 2 0 0 2
11 9900000214 FOREIGN LANGUAGE - II Compulsory 2 0 0 0
12 173315002100 INTERPERSONAL COMMUNICATION Compulsory 2 1 0 4
13 213315002100 INTERPERSONAL COMMUNICATION Compulsory 2 1 0 0
14 173315002103 PUBLIC RELATIONS Compulsory 2 0 0 3
15 173315002103 PUBLIC RELATIONS Compulsory 2 0 0 0
16 213315002105 RESEARCH METHODS AND TECHNIQUES Compulsory 2 0 0 0
17 9900000213 TURKISH LANGUAGE - II Compulsory 2 0 0 2
18 9900000213 TURKISH LANGUAGE - II Compulsory 2 0 0 0
19 213315002106 USE OF BASIC INFORMATION TECHNOLOGY Compulsory 2 0 0 0
Total 38 6 0 24
 
3. Semester
No Course Unit Code Course Unit Title Type of Course T P L ECTS
1 213315003107 Compulsory 1 1 0 0
2 173315003100 ART OF CONVERSATION-I Compulsory 2 1 0 4
3 213315003100 ART OF SPEAKING-I Compulsory 2 1 0 0
4 213315003104 CONVINCING COMMUNICATION Compulsory 2 0 0 0
5 213315003106 CORPORATE COMMUNICATION MANAGEMENT Compulsory 2 0 0 0
6 3300003000 ELECTIVE COURSE Elective - - - 0
7 3300000001 INTERNSHIP Compulsory 0 0 0 8
8 213315003101 LABOR AND SOCIAL SECURITY LAW Compulsory 2 0 0 0
9 173315003101 LABOUR AND SOCIAL SECURITY LAW Compulsory 3 1 0 4
10 213315003102 MARKETING PRINCIPLES Compulsory 4 1 0 0
11 173315003102 PRINCIPLES OF MARKETING Compulsory 3 1 0 4
12 213315003103 PROFESSIONAL FOREIGN LANGUAGE-I Compulsory 2 1 0 0
13 213315003105 VERBAL COMMUNICATION AND TALKING Compulsory 1 1 0 0
14 9900000125 VOCATIONAL FOREIGN LANGUAGE - I Compulsory 2 2 0 4
Total 26 10 0 24
 
4. Semester
No Course Unit Code Course Unit Title Type of Course T P L ECTS
1 173315004200 ART OF CONVERSATION-II Compulsory 2 1 0 4
2 173315004100 BASIC SALES TECHNIQUES FOR CALL CENTERS Compulsory 2 0 0 2
3 173315004202 CALL CENTER MANAGEMENT-II Compulsory 3 0 0 4
4 213316004009 CALL CENTER SERVICES ELECTIVE COURSES Compulsory 0 0 0 0
5 3300004000 ELECTIVE COURSE Elective - - - 0
6 173315004101 MARKETING LAW Compulsory 3 0 0 3
7 173315004102 ORGANIZATIONAL BEHAVIOR Compulsory 2 0 0 3
8 9900000225 VOCATIONAL FOREIGN LANGUAGE-II Compulsory 2 2 0 4
Total 14 3 0 20
 
ELECTIVE COURSE
No Course Unit Code Course Unit Title Type of Course T P L ECTS
1 173315001104 USE OF BASIC INFORMATION TECHNOLOGY-I Elective 2 0 0 3
2 173315001105 VOCATIONAL MATHEMATICS Elective 2 1 0 3
3 173315001106 MEETING AND PRESENTATION TECHNIQUES Elective 0 0 0 3
4 173315001107 LABOUR RELATIONS AND ETHICS Elective 3 0 0 3
5 173315001108 QUALITY MANAGEMENT SYSTEMS Elective 2 0 0 2
6 190000000000 ACADEMIC TURKISH Elective 2 0 0 0
7 9900000148 BİLİMLERİN DİLİNDEN YARATILIŞ Elective 2 0 0 0
8 9900000149 SAĞLIKLI YAŞAM, MANEVİ BAKIM VE DEĞER Elective 2 0 0 0
ELECTIVE COURSE
No Course Unit Code Course Unit Title Type of Course T P L ECTS
1 173315002105 BUSINESS MATHEMATICS Elective 2 1 0 3
2 173315002106 RESEARCH METHODS AND TECHNIQUES Elective 2 0 0 3
3 173315002107 BRAND MANAGEMENT Elective 2 1 0 3
4 173315002204 USE OF BASIC INFORMATION TECHNOLOGY-II Elective 2 0 0 3
ELECTIVE COURSE
No Course Unit Code Course Unit Title Type of Course T P L ECTS
1 173315003103 PERSUASIVE COMMUNICATION Elective 2 0 0 3
2 173315003104 VERBAL COMMUNICATION AND RHETORIC Elective 1 1 0 3
3 173315003105 CORPORATE COMMUNICATIONS MANAGEMENT Elective 2 0 0 3
4 173315003106 SIGN LANGUAGE Elective 2 0 0 3
5 19000000001 ENTREPRENEURSHIP Elective 1 1 0 3
ELECTIVE COURSE
No Course Unit Code Course Unit Title Type of Course T P L ECTS
1 173315004103 MANAGEMENT AND ORGANIZATION Elective 2 0 0 3
2 173315004104 SALES MANAGEMENT AND SALES ON THE PHONE Elective 2 1 0 4
3 173315004105 STATISTICS Elective 2 0 0 3
4 173315004106 STRATEGIC MANAGEMENT Elective 2 0 0 3
5 173315004107 HUMAN RESOURCES MANAGEMENT Elective 2 0 0 2
6 9900000000 INFORMATION TECHNOLOGIES ADDICTION Elective 2 0 0 0
7 9900001158 GÖNÜLLÜLÜK ÇALIŞMASI Elective 1 2 0 3
8 9900001159 ÇEVRE BİLİNCİ Elective 1 2 0 0
 
Iğdır University, Iğdır / TURKEY • Tel (pbx): +90 476 226 13 14 • e-mail: info@igdir.edu.tr