Iğdır University Lifelong Learning Programme

Iğdır Vocational School - CALL CENTER SERVICES - Call Center Services

General Description | Key Learning Outcomes | Course Structure Diagram with Credits | TYYÇ - Programme Outcomes - Base Scope Relationship

General Description

History
Iğdır Vocational High School Call Center Services Program 2017-2018 beginning of prelicence degree education in the academic year
Qualification Awarded
Students who have successfully completed all of the courses in the program (totaling 120 ECTS) and achieved a GPA of at least 2.0 out of 4.00 will be awarded a pre-degree school leaving certificatein the field of CALL CENTER SERVICES.
Level of Qualification (Short Cycle , First Cycle , Second Cycle, Third Cycle)
Short Cycle
Specific Admission Requirements
In our country, it is necessary to pass the examination made by Student Selection and Placement Center (ÖSYM) for entrance to universities. Depending on the scores they receive in the final exam, they arrange the program preferences they can enter and send their preference forms to the Student Selection and Placement Center. OSYM takes all applications, groups the applicants according to their score, rank scores from highest to lowest, he preferred score lists all available programs according to their type.
Specific Arrangements For Recognition Of Prior Learning (Formal, Non-Formal and Informal)
Regulation on the basis of the recognition of the previous formal (formal) student in the Turkish Higher Education Institutions, the transitions within the vertical, horizontal and university are determined by the Council of Higher Education "Transition between Programs in the Higher Education Institutions with Associate Degree and Undergraduate Level, Double Major, ". The recognition process of non-formal certification or experiential (non-formal and informal) learning outside of formal education institutions in Turkey is still at an early stage. For this reason, recognition of the previous learner in all the programs of Igdir University has not been fully started.
Qualification Requirements and Regulations
Students must obtain to be able to obtain an associate degree in the field of CALL CENTER SERVICES, the mandatory and required to successfully complete the elective courses (total 120 ECTS credits) and the overall grade average, At least 2.0 weighted grade average over 4.00.
Profile of The Programme
Purpose of the program; to contribute to the development of the rapidly growing call center industry in Turkey, is to train qualified labor force who has gained necessary experience, has strong persuasion ability, has high communication skills, and wants to expand its activity and influence area. The Call Center Services Program is a program that provides services in first and second education,it has a quota of 50 students. The largest employment areas for graduate students are mainly call centers due to the nature of the program. In addition, students graduated from this program can work in public institutions and organizations.
Occupational Profiles of Graduates With Examples
Students who graduated from the Call Center Services Program are required to fulfill their qualifications. can work in call centers in all public and private sector institutions and organizations
Access to Further Studies
Students who have successfully completed associate degree education enter the vertical transition examination and can study in undergraduate programs if they are placed in the undergraduate program which is deemed suitable for the Student Selection and Placement Center.
Examination Regulations, Assessment and Grading
Each student is required to enroll at predetermined dates on the academic calendar and and at least 70% of the courses and at least 80% of the courses are required for entrance to final exams. Students are required to take at least one midterm and one final exam for each course. The contribution of the midterm exams to the achievement grade is 40%; The contribution of the final exam is 60%. All exams are evaluated over 100 points. Students who take one of the letter grades (AA), (BA), (BB), (CB) and (CC) are considered successful. (DC) and (DD) grades are conditionally successful grades. For a student to have a DC or DD grade of a grade, a grade point average of at least 2.0 is required.
Graduation Requirements
To complete the program successfully, pass all the courses available in the program (120 ECTS credits), to obtain a weighted average of at least 2.0 out of 4.00 and necessary to successfully complete the 30-day compulsory student internship.
Mode of Study (Full-Time, Part-Time, E-Learning )
Full-Time
Address, Programme Director or Equivalent
Igdir University, Iğdır VHC Şehit Bülent Yurtseven Campus 76000 Iğdır - Turkey
Facilities
In the Call Center Services Program education and training activities are carried out with 13 instructors. Lessons are conducted in classrooms with a capacity of 50 people and projections; 1 computer lab is used effectively in academic studies.

Key Learning Outcomes

1	Has a basic level of knowledge in the field of Call Center Services
2	Has the ability to use the information provided in the Call Center Services field in their decision, practice and behavior.
3	Has the ability to define, interpret and evaluate the Call Center Services field.
4	Fulfills its duties and responsibilities.
5	Responsibility as team member takes responsibility for problems encountered or unforeseen in practice.
6	Acquired evaluates knowledge and skills possesses.
7	Show continuity of learning needs
8	Participation in programs for learning needs is open.
9	Convey the knowledge and skills at the level of his / her ideas and the related written and oral about the Call Center Services field.
10	Is prone to help colleagues.
11	At least the European Computer Use License Basic Level required by the Call Center Services area uses computer software and information and communication technologies.
12	Know Ataturk's Principles and Revolutions and have them.
13	Communicates effectively in Turkish verbal and written.
14	To view information on call center services in English Language Portfolio A2 Level English.
15	The organization / institution behaves in accordance with business and social ethical values.
16	Have enough knowledge subjects in the universality of social rights, social justice, quality and cultural values and environmental protection, occupational health and safety.
17	Is open to change and innovation.
18	Know basic mathematical concepts and use them in problem solving.

TYYÇ - Programme Outcomes - Base Scope Relationship

	TYYÇ		Programme Outcomes																																				Base Scope
			1		1		1		1		1		1		1		1		1		1		1		1		1		1		1		1		1		1

Course Structure Diagram with Credits

T : Theoretical P: Practice L : Laboratory

No	Course Unit Code	Course Unit Title	Type of Course	T	P	L	ECTS
1. Semester
1	213315001100		Compulsory	3	0	0	3
2	213315001101		Compulsory	3	0	0	5
3	213315001102		Compulsory	3	0	0	5
4	213315001103		Compulsory	2	0	0	3
5	213315001104		Compulsory	1	0	0	2
6	213315001105		Compulsory	2	0	0	3
7	213315001106		Compulsory	2	0	0	3
8	9900000106	ATATÜRK PRINCIPLES AND REVOLUTION HISTORY - I	Compulsory	2	0	0	2
9	9900000106	ATATÜRK PRINCIPLES AND REVOLUTION HISTORY - I	Compulsory	2	0	0	2
10	173315001103	BASIC LAW	Compulsory	2	0	0	3
11	173315001100	BEHAVIORAL SCIENCES	Compulsory	3	0	0	5
12	9900001157	CAREER PLANNING	Compulsory	1	0	0	2
13	3300001000	ELECTIVE COURSE	Elective	-	-	-	0
14	9900000114	FOREIGN LANGUAGE - I	Compulsory	2	0	0	2
15	9900000114	FOREIGN LANGUAGE - I	Compulsory	2	0	0	0
16	173315001101	GENERAL MANAGEMENT	Compulsory	3	0	0	5
17	173315001102	INTRODUCTION TO COMMUNICATION	Compulsory	3	0	0	5
18	9900000113	TURKISH LANGUAGE - I	Compulsory	2	0	0	0
19	9900000113	TURKISH LANGUAGE - I	Compulsory	2	0	0	0
Total			40	0	0	50

No	Course Unit Code	Course Unit Title	Type of Course	T	P	L	ECTS
2. Semester
1	9900000206	ATATÜRK PRINCIPLES AND REVOLUTION HISTORY - II	Compulsory	2	0	0	2
2	9900000206	ATATÜRK PRINCIPLES AND REVOLUTION HISTORY - II	Compulsory	2	0	0	2
3	173315002102	CALL CENTER MANAGEMENT-I	Compulsory	3	0	0	4
4	213315002102	CALL CENTER MANAGEMENT-I	Compulsory	3	0	0	4
5	173315002104	CRISIS AND STRESS MANAGEMENT	Compulsory	2	1	0	3
6	213315002104	CRISIS AND STRESS MANAGEMENT	Compulsory	2	1	0	3
7	173315002101	CUSTOMER RELATIONS MANAGEMENT	Compulsory	2	1	0	4
8	213315002101	CUSTOMER RELATIONS MANAGEMENT	Compulsory	2	1	0	4
9	3300002000	ELECTIVE COURSE	Elective	-	-	-	0
10	9900000214	FOREIGN LANGUAGE - II	Compulsory	2	0	0	2
11	9900000214	FOREIGN LANGUAGE - II	Compulsory	2	0	0	0
12	173315002100	INTERPERSONAL COMMUNICATION	Compulsory	2	1	0	4
13	213315002100	INTERPERSONAL COMMUNICATION	Compulsory	2	1	0	4
14	173315002103	PUBLIC RELATIONS	Compulsory	2	0	0	3
15	173315002103	PUBLIC RELATIONS	Compulsory	2	0	0	3
16	213315002105	RESEARCH METHODS AND TECHNIQUES	Compulsory	2	0	0	3
17	9900000213	TURKISH LANGUAGE - II	Compulsory	2	0	0	2
18	9900000213	TURKISH LANGUAGE - II	Compulsory	2	0	0	0
19	213315002106	USE OF BASIC INFORMATION TECHNOLOGY	Compulsory	2	0	0	3
Total			38	6	0	50

No	Course Unit Code	Course Unit Title	Type of Course	T	P	L	ECTS
3. Semester
1	213315003107		Compulsory	1	1	0	3
2	173315003100	ART OF CONVERSATION-I	Compulsory	2	1	0	4
3	213315003100	ART OF SPEAKING-I	Compulsory	2	1	0	4
4	213315003104	CONVINCING COMMUNICATION	Compulsory	2	0	0	3
5	213315003106	CORPORATE COMMUNICATION MANAGEMENT	Compulsory	2	0	0	3
6	3300003000	ELECTIVE COURSE	Elective	-	-	-	0
7	3300000001	INTERNSHIP	Compulsory	0	0	0	8
8	213315003101	LABOR AND SOCIAL SECURITY LAW	Compulsory	2	0	0	4
9	173315003101	LABOUR AND SOCIAL SECURITY LAW	Compulsory	3	1	0	4
10	213315003102	MARKETING PRINCIPLES	Compulsory	4	1	0	6
11	173315003102	PRINCIPLES OF MARKETING	Compulsory	3	1	0	4
12	213315003103	PROFESSIONAL FOREIGN LANGUAGE-I	Compulsory	2	1	0	4
13	213315003105	VERBAL COMMUNICATION AND TALKING	Compulsory	1	1	0	3
14	9900000125	VOCATIONAL FOREIGN LANGUAGE - I	Compulsory	2	2	0	4
Total			26	10	0	54

No	Course Unit Code	Course Unit Title	Type of Course	T	P	L	ECTS
4. Semester
1	173315004200	ART OF CONVERSATION-II	Compulsory	2	1	0	4
2	173315004100	BASIC SALES TECHNIQUES FOR CALL CENTERS	Compulsory	2	0	0	2
3	173315004202	CALL CENTER MANAGEMENT-II	Compulsory	3	0	0	4
4	213316004009	CALL CENTER SERVICES ELECTIVE COURSES	Elective	-	-	-	0
5	3300004000	ELECTIVE COURSE	Elective	-	-	-	0
6	173315004101	MARKETING LAW	Compulsory	3	0	0	3
7	173315004102	ORGANIZATIONAL BEHAVIOR	Compulsory	2	0	0	3
8	9900000225	VOCATIONAL FOREIGN LANGUAGE-II	Compulsory	2	2	0	4
Total			14	3	0	20

No	Course Unit Code	Course Unit Title	Type of Course	T	P	L	ECTS
ELECTIVE COURSE
1	173315001104	USE OF BASIC INFORMATION TECHNOLOGY-I	Elective	2	0	0	3
2	173315001105	VOCATIONAL MATHEMATICS	Elective	2	1	0	3
3	173315001107	LABOUR RELATIONS AND ETHICS	Elective	3	0	0	3
4	190000000000	ACADEMIC TURKISH	Elective	2	0	0	0
5	213300004100	VOCATIONAL PRACTICES COURSE	Elective	5	0	0	30
6	213300004101	OPTIONAL INTERNSHIP	Elective	0	0	0	0
7	213300004102	RESEARCH METHODS AND TECHNIQUES	Elective	3	0	0	0
8	213300004103	FOREIGN TRADE TRANSACTIONS	Elective	3	0	0	0
9	213300004104	TEAM RESOURCE MANAGEMENT	Elective	3	0	0	0
10	213300004105	INTRODUCTION TO PERSIAN	Elective	3	0	0	0
11	213300004106	FİNANSAL YÖNETİM	Elective	3	0	0	5
12	213300004107	GENERAL BUSINESS	Elective	3	0	0	0
13	213300004108	GENERAL ACCOUNTING	Elective	3	0	0	0
14	213300004109	ENTREPRENEURSHIP	Elective	3	0	0	0
15	213300004110	GUITAR BEGINNING TRAINING	Elective	2	1	0	0
16	213300004111	FIRST AID	Elective	3	0	0	0
17	213300004112	FAITH TOURISM	Elective	3	0	0	0
18	213300004113	HUMAN RIGHTS	Elective	3	0	0	0
19	213300004114	HUMAN RESOURCES MANAGEMENT	Elective	3	0	0	5
20	213300004115	SIGN LANGUAGE	Elective	3	0	0	0
21	213300004116	WOMEN'S ENTREPRENEURSHIP	Elective	3	0	0	0
22	213300004117	QUALITY ASSURANCE AND STANDARDS	Elective	3	0	0	0
23	213300004118	PUBLIC FINANCE	Elective	3	0	0	0
24	213300004119	ELOQUENCE	Elective	3	0	0	0
25	213300004120	MACRO ECONOMY	Elective	3	0	0	0
26	213300004121	FINANCIAL POLICY	Elective	3	0	0	0
27	213300004122	PROFESSIONAL ETHICS	Elective	3	0	0	5
28	213300004123	MEVLANA AND MASNEVİ	Elective	3	0	0	0
29	213300004124	MICRO ECONOMY	Elective	3	0	0	0
30	213300004125	OFFICE PROGRAMS	Elective	3	0	0	0
31	213300004126	MARKETING MANAGEMENT	Elective	3	0	0	5
32	213300004127	R İLE PAZAR ARAŞTIRMASI	Elective	3	0	0	0
33	213300004128	FINANCIAL ANALYSIS WITH R	Elective	3	0	0	0
34	213300004129	OPTIMIZATION APPLICATIONS WITH R	Elective	3	0	0	0
35	213300004130	TIME SERIES ANALYSIS WITH R	Elective	3	0	0	0
36	213300004131	RECREATION MANAGEMENT	Elective	3	0	0	0
37	213300004132	INTRODUCTION TO RUSSIAN	Elective	3	0	0	0
38	213300004133	APPLIED STATISTICS IN SOCIAL SCIENCES WITH R	Elective	3	0	0	0
39	213300004134	STRATEGIC MANAGEMENT	Elective	3	0	0	0
40	213300004135	SUSTAINABILITY AND ECOTOURISM	Elective	3	0	0	0
41	213300004136	ŞEMS-I TABRIZI AND ITS LIFE	Elective	3	0	0	0
42	213300004137	BASIC INFORMATION TECHNOLOGY	Elective	3	0	0	0
43	213300004138	BASIC LAW	Elective	3	0	0	0
44	213300004139	TURKISH TAX SYSTEM	Elective	3	0	0	0
45	213300004140	GREEK MYTHOLOGY	Elective	3	0	0	0
46	213300004141	VOLUNTEERING WORK	Elective	3	0	0	5
47	213300004142	ADDICTION TO INFORMATION TECHNOLOGIES	Elective	3	0	0	0

No	Course Unit Code	Course Unit Title	Type of Course	T	P	L	ECTS
ELECTIVE COURSE
1	173315002105	BUSINESS MATHEMATICS	Elective	2	1	0	3
2	173315002106	RESEARCH METHODS AND TECHNIQUES	Elective	2	0	0	3
3	173315002107	BRAND MANAGEMENT	Elective	2	1	0	3
4	173315002204	USE OF BASIC INFORMATION TECHNOLOGY-II	Elective	2	0	0	3

No	Course Unit Code	Course Unit Title	Type of Course	T	P	L	ECTS
ELECTIVE COURSE
1	173315003103	PERSUASIVE COMMUNICATION	Elective	2	0	0	3
2	173315003104	VERBAL COMMUNICATION AND RHETORIC	Elective	1	1	0	3
3	173315003105	CORPORATE COMMUNICATIONS MANAGEMENT	Elective	2	0	0	3
4	173315003106	SIGN LANGUAGE	Elective	2	0	0	3
5	19000000001	ENTREPRENEURSHIP	Elective	1	1	0	3

No	Course Unit Code	Course Unit Title	Type of Course	T	P	L	ECTS
CALL CENTER SERVICES ELECTIVE COURSES
1	173315004100	BASIC SALES TECHNIQUES FOR CALL CENTERS	Elective	2	0	0	2
2	173315004101	MARKETING LAW	Elective	3	0	0	3
3	173315004102	ORGANIZATIONAL BEHAVIOR	Elective	2	0	0	3
4	173315004103	MANAGEMENT AND ORGANIZATION	Elective	2	0	0	3
5	173315004104	SALES MANAGEMENT AND SALES ON THE PHONE	Elective	2	1	0	4
6	173315004200	ART OF CONVERSATION-II	Elective	2	1	0	4
7	173315004202	CALL CENTER MANAGEMENT-II	Elective	3	0	0	4
8	213300004100	VOCATIONAL PRACTICES COURSE	Elective	5	0	0	30
9	213300004101	OPTIONAL INTERNSHIP	Elective	0	0	0	0
10	213300004102	RESEARCH METHODS AND TECHNIQUES	Elective	3	0	0	0
11	213300004103	FOREIGN TRADE TRANSACTIONS	Elective	3	0	0	0
12	213300004104	TEAM RESOURCE MANAGEMENT	Elective	3	0	0	0
13	213300004105	INTRODUCTION TO PERSIAN	Elective	3	0	0	0
14	213300004106	FİNANSAL YÖNETİM	Elective	3	0	0	5
15	213300004107	GENERAL BUSINESS	Elective	3	0	0	0
16	213300004108	GENERAL ACCOUNTING	Elective	3	0	0	0
17	213300004109	ENTREPRENEURSHIP	Elective	3	0	0	0
18	213300004110	GUITAR BEGINNING TRAINING	Elective	2	1	0	0
19	213300004111	FIRST AID	Elective	3	0	0	0
20	213300004112	FAITH TOURISM	Elective	3	0	0	0
21	213300004113	HUMAN RIGHTS	Elective	3	0	0	0
22	213300004114	HUMAN RESOURCES MANAGEMENT	Elective	3	0	0	5
23	213300004115	SIGN LANGUAGE	Elective	3	0	0	0
24	213300004116	WOMEN'S ENTREPRENEURSHIP	Elective	3	0	0	0
25	213300004117	QUALITY ASSURANCE AND STANDARDS	Elective	3	0	0	0
26	213300004118	PUBLIC FINANCE	Elective	3	0	0	0
27	213300004119	ELOQUENCE	Elective	3	0	0	0
28	213300004120	MACRO ECONOMY	Elective	3	0	0	0
29	213300004121	FINANCIAL POLICY	Elective	3	0	0	0
30	213300004122	PROFESSIONAL ETHICS	Elective	3	0	0	5
31	213300004123	MEVLANA AND MASNEVİ	Elective	3	0	0	0
32	213300004124	MICRO ECONOMY	Elective	3	0	0	0
33	213300004125	OFFICE PROGRAMS	Elective	3	0	0	0
34	213300004126	MARKETING MANAGEMENT	Elective	3	0	0	5
35	213300004127	R İLE PAZAR ARAŞTIRMASI	Elective	3	0	0	0
36	213300004128	FINANCIAL ANALYSIS WITH R	Elective	3	0	0	0
37	213300004129	OPTIMIZATION APPLICATIONS WITH R	Elective	3	0	0	0
38	213300004130	TIME SERIES ANALYSIS WITH R	Elective	3	0	0	0
39	213300004131	RECREATION MANAGEMENT	Elective	3	0	0	0
40	213300004132	INTRODUCTION TO RUSSIAN	Elective	3	0	0	0
41	213300004133	APPLIED STATISTICS IN SOCIAL SCIENCES WITH R	Elective	3	0	0	0
42	213300004134	STRATEGIC MANAGEMENT	Elective	3	0	0	0
43	213300004135	SUSTAINABILITY AND ECOTOURISM	Elective	3	0	0	0
44	213300004136	ŞEMS-I TABRIZI AND ITS LIFE	Elective	3	0	0	0
45	213300004137	BASIC INFORMATION TECHNOLOGY	Elective	3	0	0	0
46	213300004138	BASIC LAW	Elective	3	0	0	0
47	213300004139	TURKISH TAX SYSTEM	Elective	3	0	0	0
48	213300004140	GREEK MYTHOLOGY	Elective	3	0	0	0
49	213300004141	VOLUNTEERING WORK	Elective	3	0	0	5
50	213300004142	ADDICTION TO INFORMATION TECHNOLOGIES	Elective	3	0	0	0
51	213315004143	PROFESSIONAL FOREIGN LANGUAGE-II	Elective	2	0	0	0
52	9900001159	ÇEVRE BİLİNCİ	Elective	1	2	0	0

No	Course Unit Code	Course Unit Title	Type of Course	T	P	L	ECTS
ELECTIVE COURSE
1	173315004103	MANAGEMENT AND ORGANIZATION	Elective	2	0	0	3
2	173315004104	SALES MANAGEMENT AND SALES ON THE PHONE	Elective	2	1	0	4
3	173315004105	STATISTICS	Elective	2	0	0	3
4	173315004106	STRATEGIC MANAGEMENT	Elective	2	0	0	3
5	173315004107	HUMAN RESOURCES MANAGEMENT	Elective	2	0	0	2
6	9900000000	INFORMATION TECHNOLOGIES ADDICTION	Elective	2	0	0	0
7	9900001158	VOLUNTEERİNG STUDİES	Elective	1	2	0	3
8	9900001159	ÇEVRE BİLİNCİ	Elective	1	2	0	0