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Short Cycle Programmes (Associate's Degree)

Iğdır Vocational School - CALL CENTER SERVICES - Call Center Services



General Description
History
Iğdır Vocational High School Call Center Services Program 2017-2018 beginning of prelicence degree education in the academic year
Qualification Awarded
Students who have successfully completed all of the courses in the program (totaling 120 ECTS) and achieved a GPA of at least 2.0 out of 4.00 will be awarded a pre-degree school leaving certificatein the field of CALL CENTER SERVICES.
Level of Qualification (Short Cycle , First Cycle , Second Cycle, Third Cycle)
Ön Lisans
Specific Admission Requirements
In our country, it is necessary to pass the examination made by Student Selection and Placement Center (ÖSYM) for entrance to universities. Depending on the scores they receive in the final exam, they arrange the program preferences they can enter and send their preference forms to the Student Selection and Placement Center. OSYM takes all applications, groups the applicants according to their score, rank scores from highest to lowest, he preferred score lists all available programs according to their type.
Specific Arrangements For Recognition Of Prior Learning (Formal, Non-Formal and Informal)
Regulation on the basis of the recognition of the previous formal (formal) student in the Turkish Higher Education Institutions, the transitions within the vertical, horizontal and university are determined by the Council of Higher Education "Transition between Programs in the Higher Education Institutions with Associate Degree and Undergraduate Level, Double Major, ". The recognition process of non-formal certification or experiential (non-formal and informal) learning outside of formal education institutions in Turkey is still at an early stage. For this reason, recognition of the previous learner in all the programs of Igdir University has not been fully started.
Qualification Requirements and Regulations
Students must obtain to be able to obtain an associate degree in the field of CALL CENTER SERVICES, the mandatory and required to successfully complete the elective courses (total 120 ECTS credits) and the overall grade average, At least 2.0 weighted grade average over 4.00.
Profile of The Programme
Purpose of the program; to contribute to the development of the rapidly growing call center industry in Turkey, is to train qualified labor force who has gained necessary experience, has strong persuasion ability, has high communication skills, and wants to expand its activity and influence area. The Call Center Services Program is a program that provides services in first and second education,it has a quota of 50 students. The largest employment areas for graduate students are mainly call centers due to the nature of the program. In addition, students graduated from this program can work in public institutions and organizations.
Occupational Profiles of Graduates With Examples
Students who graduated from the Call Center Services Program are required to fulfill their qualifications. can work in call centers in all public and private sector institutions and organizations
Access to Further Studies
Students who have successfully completed associate degree education enter the vertical transition examination and can study in undergraduate programs if they are placed in the undergraduate program which is deemed suitable for the Student Selection and Placement Center.
Examination Regulations, Assessment and Grading
Each student is required to enroll at predetermined dates on the academic calendar and and at least 70% of the courses and at least 80% of the courses are required for entrance to final exams. Students are required to take at least one midterm and one final exam for each course. The contribution of the midterm exams to the achievement grade is 40%; The contribution of the final exam is 60%. All exams are evaluated over 100 points. Students who take one of the letter grades (AA), (BA), (BB), (CB) and (CC) are considered successful. (DC) and (DD) grades are conditionally successful grades. For a student to have a DC or DD grade of a grade, a grade point average of at least 2.0 is required.
Graduation Requirements
To complete the program successfully, pass all the courses available in the program (120 ECTS credits), to obtain a weighted average of at least 2.0 out of 4.00 and necessary to successfully complete the 30-day compulsory student internship.
Mode of Study (Full-Time, Part-Time, E-Learning )
Full-Time
Address, Programme Director or Equivalent
Igdir University, Iğdır VHC Şehit Bülent Yurtseven Campus 76000 Iğdır - Turkey
Facilities
In the Call Center Services Program education and training activities are carried out with 13 instructors. Lessons are conducted in classrooms with a capacity of 50 people and projections; 1 computer lab is used effectively in academic studies.

Key Learning Outcomes
1Has a basic level of knowledge in the field of Call Center Services
2Has the ability to use the information provided in the Call Center Services field in their decision, practice and behavior.
3Has the ability to define, interpret and evaluate the Call Center Services field.
4Fulfills its duties and responsibilities.
5Responsibility as team member takes responsibility for problems encountered or unforeseen in practice.
6Acquired evaluates knowledge and skills possesses.
7Show continuity of learning needs
8Participation in programs for learning needs is open.
9Convey the knowledge and skills at the level of his / her ideas and the related written and oral about the Call Center Services field.
10Is prone to help colleagues.
11At least the European Computer Use License Basic Level required by the Call Center Services area uses computer software and information and communication technologies.
12Know Ataturk's Principles and Revolutions and have them.
13Communicates effectively in Turkish verbal and written.
14To view information on call center services in English Language Portfolio A2 Level English.
15The organization / institution behaves in accordance with business and social ethical values.
16Have enough knowledge subjects in the universality of social rights, social justice, quality and cultural values and environmental protection, occupational health and safety.
17Is open to change and innovation.
18Know basic mathematical concepts and use them in problem solving.

TYYÇ - Programme Outcomes - Base Scope Relationship
TYYÇProgramme OutcomesBase Scope
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Course Structure Diagram with Credits
T : Theoretical P: Practice L : Laboratory
1. Dönem
No Ders Kodu Ders Adı Ders Türü D U L AKTS
1 213315001100 Zorunlu 3 0 0 3
2 213315001101 Zorunlu 3 0 0 5
3 213315001102 Zorunlu 3 0 0 5
4 213315001103 Zorunlu 2 0 0 3
5 213315001104 Zorunlu 1 0 0 2
6 213315001105 Zorunlu 2 0 0 3
7 213315001106 Zorunlu 2 0 0 3
8 9900000106 ATATÜRK PRINCIPLES AND REVOLUTION HISTORY - I Zorunlu 2 0 0 2
9 9900000106 ATATÜRK PRINCIPLES AND REVOLUTION HISTORY - I Zorunlu 2 0 0 2
10 173315001100 BEHAVIORAL SCIENCES Zorunlu 3 0 0 5
11 9900001157 CAREER PLANNING Zorunlu 1 0 0 2
12 3300001000 ELECTIVE COURSE Seçmeli - - - 0
13 9900000114 FOREIGN LANGUAGE - I Zorunlu 2 0 0 2
14 9900000114 FOREIGN LANGUAGE - I Zorunlu 2 0 0 0
15 173315001101 GENERAL MANAGEMENT Zorunlu 3 0 0 5
16 173315001102 INTRODUCTION TO COMMUNICATION Zorunlu 3 0 0 5
17 9900000113 TURKISH LANGUAGE - I Zorunlu 2 0 0 0
18 9900000113 TURKISH LANGUAGE - I Zorunlu 2 0 0 0
Toplam 38 0 0 47
 
2. Dönem
No Ders Kodu Ders Adı Ders Türü D U L AKTS
1 9900000206 ATATÜRK PRINCIPLES AND REVOLUTION HISTORY - II Zorunlu 2 0 0 2
2 9900000206 ATATÜRK PRINCIPLES AND REVOLUTION HISTORY - II Zorunlu 2 0 0 2
3 173315002102 CALL CENTER MANAGEMENT-I Zorunlu 3 0 0 4
4 213315002102 CALL CENTER MANAGEMENT-I Zorunlu 3 0 0 4
5 173315002104 CRISIS AND STRESS MANAGEMENT Zorunlu 2 1 0 3
6 213315002104 CRISIS AND STRESS MANAGEMENT Zorunlu 2 1 0 3
7 173315002101 CUSTOMER RELATIONS MANAGEMENT Zorunlu 2 1 0 4
8 213315002101 CUSTOMER RELATIONS MANAGEMENT Zorunlu 2 1 0 4
9 3300002000 ELECTIVE COURSE Seçmeli - - - 0
10 9900000214 FOREIGN LANGUAGE - II Zorunlu 2 0 0 2
11 9900000214 FOREIGN LANGUAGE - II Zorunlu 2 0 0 0
12 173315002100 INTERPERSONAL COMMUNICATION Zorunlu 2 1 0 4
13 213315002100 INTERPERSONAL COMMUNICATION Zorunlu 2 1 0 4
14 173315002103 PUBLIC RELATIONS Zorunlu 2 0 0 3
15 173315002103 PUBLIC RELATIONS Zorunlu 2 0 0 3
16 213315002105 RESEARCH METHODS AND TECHNIQUES Zorunlu 2 0 0 3
17 9900000213 TURKISH LANGUAGE - II Zorunlu 2 0 0 2
18 9900000213 TURKISH LANGUAGE - II Zorunlu 2 0 0 0
19 213315002106 USE OF BASIC INFORMATION TECHNOLOGY Zorunlu 2 0 0 3
Toplam 38 6 0 50
 
3. Dönem
No Ders Kodu Ders Adı Ders Türü D U L AKTS
1 213315003107 Zorunlu 1 1 0 3
2 173315003100 ART OF CONVERSATION-I Zorunlu 2 1 0 4
3 213315003100 ART OF SPEAKING-I Zorunlu 2 1 0 4
4 213315003104 CONVINCING COMMUNICATION Zorunlu 2 0 0 3
5 213315003106 CORPORATE COMMUNICATION MANAGEMENT Zorunlu 2 0 0 3
6 3300003000 ELECTIVE COURSE Seçmeli - - - 0
7 3300000001 INTERNSHIP Zorunlu 0 0 0 8
8 213315003101 LABOR AND SOCIAL SECURITY LAW Zorunlu 2 0 0 4
9 173315003101 LABOUR AND SOCIAL SECURITY LAW Zorunlu 3 1 0 4
10 213315003102 MARKETING PRINCIPLES Zorunlu 4 1 0 6
11 173315003102 PRINCIPLES OF MARKETING Zorunlu 3 1 0 4
12 213315003103 PROFESSIONAL FOREIGN LANGUAGE-I Zorunlu 2 1 0 4
13 213315003105 VERBAL COMMUNICATION AND TALKING Zorunlu 1 1 0 3
14 9900000125 VOCATIONAL FOREIGN LANGUAGE - I Zorunlu 2 2 0 4
Toplam 26 10 0 54
 
4. Dönem
No Ders Kodu Ders Adı Ders Türü D U L AKTS
1 173315004200 ART OF CONVERSATION-II Zorunlu 2 1 0 4
2 173315004100 BASIC SALES TECHNIQUES FOR CALL CENTERS Zorunlu 2 0 0 2
3 173315004202 CALL CENTER MANAGEMENT-II Zorunlu 3 0 0 4
4 213316004009 CALL CENTER SERVICES ELECTIVE COURSES Seçmeli - - - 0
5 3300004000 ELECTIVE COURSE Seçmeli - - - 0
6 173315004101 MARKETING LAW Zorunlu 3 0 0 3
7 173315004102 ORGANIZATIONAL BEHAVIOR Zorunlu 2 0 0 3
8 9900000225 VOCATIONAL FOREIGN LANGUAGE-II Zorunlu 2 2 0 4
Toplam 14 3 0 20
 
ELECTIVE COURSE
No Ders Kodu Ders Adı Ders Türü D U L AKTS
1 173315001103 BASIC LAW Seçmeli 2 0 0 0
2 173315001104 USE OF BASIC INFORMATION TECHNOLOGY-I Seçmeli 2 0 0 3
3 173315001105 VOCATIONAL MATHEMATICS Seçmeli 2 1 0 3
4 173315001107 LABOUR RELATIONS AND ETHICS Seçmeli 3 0 0 3
5 190000000000 ACADEMIC TURKISH Seçmeli 2 0 0 0
6 213300004100 VOCATIONAL PRACTICES COURSE Seçmeli 5 0 0 30
7 213300004101 OPTIONAL INTERNSHIP Seçmeli 0 0 0 0
8 213300004102 RESEARCH METHODS AND TECHNIQUES Seçmeli 3 0 0 0
9 213300004103 FOREIGN TRADE TRANSACTIONS Seçmeli 3 0 0 0
10 213300004104 TEAM RESOURCE MANAGEMENT Seçmeli 3 0 0 0
11 213300004105 INTRODUCTION TO PERSIAN Seçmeli 3 0 0 0
12 213300004106 FİNANSAL YÖNETİM Seçmeli 3 0 0 5
13 213300004107 GENERAL BUSINESS Seçmeli 3 0 0 0
14 213300004108 GENERAL ACCOUNTING Seçmeli 3 0 0 0
15 213300004109 ENTREPRENEURSHIP Seçmeli 3 0 0 0
16 213300004110 GUITAR BEGINNING TRAINING Seçmeli 2 1 0 0
17 213300004111 FIRST AID Seçmeli 3 0 0 0
18 213300004112 FAITH TOURISM Seçmeli 3 0 0 0
19 213300004113 HUMAN RIGHTS Seçmeli 3 0 0 0
20 213300004114 HUMAN RESOURCES MANAGEMENT Seçmeli 3 0 0 5
21 213300004115 SIGN LANGUAGE Seçmeli 3 0 0 0
22 213300004116 WOMEN'S ENTREPRENEURSHIP Seçmeli 3 0 0 0
23 213300004117 QUALITY ASSURANCE AND STANDARDS Seçmeli 3 0 0 0
24 213300004118 PUBLIC FINANCE Seçmeli 3 0 0 0
25 213300004119 ELOQUENCE Seçmeli 3 0 0 0
26 213300004120 MACRO ECONOMY Seçmeli 3 0 0 0
27 213300004121 FINANCIAL POLICY Seçmeli 3 0 0 0
28 213300004122 PROFESSIONAL ETHICS Seçmeli 3 0 0 5
29 213300004123 MEVLANA AND MASNEVİ Seçmeli 3 0 0 0
30 213300004124 MICRO ECONOMY Seçmeli 3 0 0 0
31 213300004125 OFFICE PROGRAMS Seçmeli 3 0 0 0
32 213300004126 MARKETING MANAGEMENT Seçmeli 3 0 0 5
33 213300004127 R İLE PAZAR ARAŞTIRMASI Seçmeli 3 0 0 0
34 213300004128 FINANCIAL ANALYSIS WITH R Seçmeli 3 0 0 0
35 213300004129 OPTIMIZATION APPLICATIONS WITH R Seçmeli 3 0 0 0
36 213300004130 TIME SERIES ANALYSIS WITH R Seçmeli 3 0 0 0
37 213300004131 RECREATION MANAGEMENT Seçmeli 3 0 0 0
38 213300004132 INTRODUCTION TO RUSSIAN Seçmeli 3 0 0 0
39 213300004133 APPLIED STATISTICS IN SOCIAL SCIENCES WITH R Seçmeli 3 0 0 0
40 213300004134 STRATEGIC MANAGEMENT Seçmeli 3 0 0 0
41 213300004135 SUSTAINABILITY AND ECOTOURISM Seçmeli 3 0 0 0
42 213300004136 ŞEMS-I TABRIZI AND ITS LIFE Seçmeli 3 0 0 0
43 213300004137 BASIC INFORMATION TECHNOLOGY Seçmeli 3 0 0 0
44 213300004138 BASIC LAW Seçmeli 3 0 0 0
45 213300004139 TURKISH TAX SYSTEM Seçmeli 3 0 0 0
46 213300004140 GREEK MYTHOLOGY Seçmeli 3 0 0 0
47 213300004141 VOLUNTEERING WORK Seçmeli 3 0 0 5
48 213300004142 ADDICTION TO INFORMATION TECHNOLOGIES Seçmeli 3 0 0 0
ELECTIVE COURSE
No Ders Kodu Ders Adı Ders Türü D U L AKTS
1 173315002105 BUSINESS MATHEMATICS Seçmeli 2 1 0 3
2 173315002106 RESEARCH METHODS AND TECHNIQUES Seçmeli 2 0 0 3
3 173315002107 BRAND MANAGEMENT Seçmeli 2 1 0 3
4 173315002204 USE OF BASIC INFORMATION TECHNOLOGY-II Seçmeli 2 0 0 3
ELECTIVE COURSE
No Ders Kodu Ders Adı Ders Türü D U L AKTS
1 173315003103 PERSUASIVE COMMUNICATION Seçmeli 2 0 0 3
2 173315003104 VERBAL COMMUNICATION AND RHETORIC Seçmeli 1 1 0 3
3 173315003105 CORPORATE COMMUNICATIONS MANAGEMENT Seçmeli 2 0 0 3
4 173315003106 SIGN LANGUAGE Seçmeli 2 0 0 3
5 19000000001 ENTREPRENEURSHIP Seçmeli 1 1 0 3
CALL CENTER SERVICES ELECTIVE COURSES
No Ders Kodu Ders Adı Ders Türü D U L AKTS
1 173315004100 BASIC SALES TECHNIQUES FOR CALL CENTERS Seçmeli 2 0 0 2
2 173315004101 MARKETING LAW Seçmeli 3 0 0 3
3 173315004102 ORGANIZATIONAL BEHAVIOR Seçmeli 2 0 0 3
4 173315004103 MANAGEMENT AND ORGANIZATION Seçmeli 2 0 0 3
5 173315004104 SALES MANAGEMENT AND SALES ON THE PHONE Seçmeli 2 1 0 4
6 173315004200 ART OF CONVERSATION-II Seçmeli 2 1 0 4
7 173315004202 CALL CENTER MANAGEMENT-II Seçmeli 3 0 0 4
8 213300004100 VOCATIONAL PRACTICES COURSE Seçmeli 5 0 0 30
9 213300004101 OPTIONAL INTERNSHIP Seçmeli 0 0 0 0
10 213300004102 RESEARCH METHODS AND TECHNIQUES Seçmeli 3 0 0 0
11 213300004103 FOREIGN TRADE TRANSACTIONS Seçmeli 3 0 0 0
12 213300004104 TEAM RESOURCE MANAGEMENT Seçmeli 3 0 0 0
13 213300004105 INTRODUCTION TO PERSIAN Seçmeli 3 0 0 0
14 213300004106 FİNANSAL YÖNETİM Seçmeli 3 0 0 5
15 213300004107 GENERAL BUSINESS Seçmeli 3 0 0 0
16 213300004108 GENERAL ACCOUNTING Seçmeli 3 0 0 0
17 213300004109 ENTREPRENEURSHIP Seçmeli 3 0 0 0
18 213300004110 GUITAR BEGINNING TRAINING Seçmeli 2 1 0 0
19 213300004111 FIRST AID Seçmeli 3 0 0 0
20 213300004112 FAITH TOURISM Seçmeli 3 0 0 0
21 213300004113 HUMAN RIGHTS Seçmeli 3 0 0 0
22 213300004114 HUMAN RESOURCES MANAGEMENT Seçmeli 3 0 0 5
23 213300004115 SIGN LANGUAGE Seçmeli 3 0 0 0
24 213300004116 WOMEN'S ENTREPRENEURSHIP Seçmeli 3 0 0 0
25 213300004117 QUALITY ASSURANCE AND STANDARDS Seçmeli 3 0 0 0
26 213300004118 PUBLIC FINANCE Seçmeli 3 0 0 0
27 213300004119 ELOQUENCE Seçmeli 3 0 0 0
28 213300004120 MACRO ECONOMY Seçmeli 3 0 0 0
29 213300004121 FINANCIAL POLICY Seçmeli 3 0 0 0
30 213300004122 PROFESSIONAL ETHICS Seçmeli 3 0 0 5
31 213300004123 MEVLANA AND MASNEVİ Seçmeli 3 0 0 0
32 213300004124 MICRO ECONOMY Seçmeli 3 0 0 0
33 213300004125 OFFICE PROGRAMS Seçmeli 3 0 0 0
34 213300004126 MARKETING MANAGEMENT Seçmeli 3 0 0 5
35 213300004127 R İLE PAZAR ARAŞTIRMASI Seçmeli 3 0 0 0
36 213300004128 FINANCIAL ANALYSIS WITH R Seçmeli 3 0 0 0
37 213300004129 OPTIMIZATION APPLICATIONS WITH R Seçmeli 3 0 0 0
38 213300004130 TIME SERIES ANALYSIS WITH R Seçmeli 3 0 0 0
39 213300004131 RECREATION MANAGEMENT Seçmeli 3 0 0 0
40 213300004132 INTRODUCTION TO RUSSIAN Seçmeli 3 0 0 0
41 213300004133 APPLIED STATISTICS IN SOCIAL SCIENCES WITH R Seçmeli 3 0 0 0
42 213300004134 STRATEGIC MANAGEMENT Seçmeli 3 0 0 0
43 213300004135 SUSTAINABILITY AND ECOTOURISM Seçmeli 3 0 0 0
44 213300004136 ŞEMS-I TABRIZI AND ITS LIFE Seçmeli 3 0 0 0
45 213300004137 BASIC INFORMATION TECHNOLOGY Seçmeli 3 0 0 0
46 213300004138 BASIC LAW Seçmeli 3 0 0 0
47 213300004139 TURKISH TAX SYSTEM Seçmeli 3 0 0 0
48 213300004140 GREEK MYTHOLOGY Seçmeli 3 0 0 0
49 213300004141 VOLUNTEERING WORK Seçmeli 3 0 0 5
50 213300004142 ADDICTION TO INFORMATION TECHNOLOGIES Seçmeli 3 0 0 0
51 213315004143 PROFESSIONAL FOREIGN LANGUAGE-II Seçmeli 2 0 0 0
52 3300004100 CREATION IN THE LANGUAGE OF SCIENCES Seçmeli 3 0 0 0
53 3300004101 INFORMATION AND PREVENTION ACTIVITIES Seçmeli 3 0 0 0
54 3300004102 VALUES EDUCATION Seçmeli 3 0 0 0
55 3300004103 VOCATIONAL PACKAGE PROGRAMS Seçmeli 3 0 0 0
56 9900000150 OCCUPATIONAL HEALTH AND SAFETY Seçmeli 3 0 0 0
57 9900001159 ÇEVRE BİLİNCİ Seçmeli 1 2 0 0
ELECTIVE COURSE
No Ders Kodu Ders Adı Ders Türü D U L AKTS
1 173315004103 MANAGEMENT AND ORGANIZATION Seçmeli 2 0 0 3
2 173315004104 SALES MANAGEMENT AND SALES ON THE PHONE Seçmeli 2 1 0 4
3 173315004105 STATISTICS Seçmeli 2 0 0 3
4 173315004106 STRATEGIC MANAGEMENT Seçmeli 2 0 0 3
5 173315004107 HUMAN RESOURCES MANAGEMENT Seçmeli 2 0 0 2
6 3300004100 CREATION IN THE LANGUAGE OF SCIENCES Seçmeli 3 0 0 0
7 3300004101 INFORMATION AND PREVENTION ACTIVITIES Seçmeli 3 0 0 0
8 3300004102 VALUES EDUCATION Seçmeli 3 0 0 0
9 3300004103 VOCATIONAL PACKAGE PROGRAMS Seçmeli 3 0 0 0
10 9900000000 INFORMATION TECHNOLOGIES ADDICTION Seçmeli 2 0 0 0
11 9900001158 VOLUNTEERİNG STUDİES Seçmeli 1 2 0 3
12 9900001159 ÇEVRE BİLİNCİ Seçmeli 1 2 0 0
 
Iğdır University, Iğdır / TURKEY • Tel (pbx): +90 476 226 13 14 • e-mail: info@igdir.edu.tr