| Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | | İŞL-23-119 | | Elective | 1 | 2 | 6 |
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| Level of Course Unit |
| Second Cycle |
| Objectives of the Course |
| Laying the foundation for quality awareness and quality management techniques in students by emphasizing the importance of quality with respect to competition in today’s changing conditions. |
| Name of Lecturer(s) |
| Dr. Öğr. Üy. Ercan İNCE |
| Learning Outcomes |
| 1 | To understand quality-related problems in businesses | | 2 | To find effective solutions with the help of quality management techniques | | 3 | Understanding the importance of quality for management | | 4 | Understanding the importance of quality in providing competitive advantage for the organizations |
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| Mode of Delivery |
| Daytime Class |
| Prerequisites and co-requisities |
| None |
| Recommended Optional Programme Components |
| None |
| Course Contents |
| Quality concept in businesses and practices concerning quality management. |
| Weekly Detailed Course Contents |
|
| 1 | Quality and Its Characteristics | none | none | | 2 | Total Quality Management | none | none | | 3 | Total Quality Management and Business Strategy | none | none | | 4 | Human Factor in Total Quality Management | none | none | | 5 | Human Resource – Quality Relations | none | none | | 6 | Teamwork and Quality Control Circles/ Team Circles – Teamwork | none | none | | 7 | Planning in Total Quality Management | none | none | | 8 | Organization and Control in Total Quality Management | none | none | | 9 | Midterm | none | none | | 10 | Motivation, Award and Recognition | none | none | | 11 | Employee Involvement | none | none | | 12 | Total Quality Management and Reengineering | none | none | | 13 | Training in Total Quality Management | none | none | | 14 | Quality Assurance Systems | none | none | | 15 | Final | none | none |
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| Recommended or Required Reading |
| Hasan Şimşek; Toplam Kalite Yönetimi, Seçkin Kitabevi, Ankara, 2010.
Muhittin Şimşek; Toplam Kalite Yönetimi, Alfa Basımevi, İstanbul, 2007.
Seyfi Top, Toplam Kalite Bağlamında Sürekli İyileştirme Anlayışı, Beta Yayınevi, İstanbul, 2009. |
| Planned Learning Activities and Teaching Methods |
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| Assessment Methods and Criteria | |
| Midterm Examination | 1 | 40 | | Attending Lectures | 1 | 60 | | SUM | 100 | |
| Final Examination | 1 | 100 | | SUM | 100 | | Term (or Year) Learning Activities | 40 | | End Of Term (or Year) Learning Activities | 60 | | SUM | 100 |
| | Language of Instruction | | Turkish | | Work Placement(s) | | None |
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| Workload Calculation |
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| Midterm Examination | 1 | 1 | 1 |
| Final Examination | 1 | 1 | 1 |
| Attending Lectures | 13 | 3 | 39 |
| Individual Study for Mid term Examination | 10 | 6 | 60 |
| Individual Study for Final Examination | 12 | 6 | 72 |
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| Contribution of Learning Outcomes to Programme Outcomes |
| LO1 | | | | | | | | | | | | | | | LO2 | | | | | | | | | | | | | | | LO3 | | | | | | | | | | | | | | | LO4 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
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| * Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
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Iğdır University, Iğdır / TURKEY • Tel (pbx): +90 476
226 13 14 • e-mail: info@igdir.edu.tr
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