| Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | | 20110030107 | ASSERTIVENESS TRAINING AND CONFLICT MANAGEMENT | Elective | 2 | 3 | 3 |
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| Level of Course Unit |
| First Cycle |
| Objectives of the Course |
| It is aimed to develop students' conflict management and communication skills. The scope of the course covers the definition of interpersonal conflicts, their types, causes and communication skills required to manage conflicts effectively. |
| Name of Lecturer(s) |
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| Learning Outcomes |
| 1 | Makes the definition of interpersonal conflicts. | | 2 | Explain the types of conflicts and their causes. | | 3 | Can use necessary communication skills to manage conflicts effectively. | | 4 | Defines the concept of assertiveness. | | 5 | Can use communication skills for assertiveness. |
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| Mode of Delivery |
| Daytime Class |
| Prerequisites and co-requisities |
| none |
| Recommended Optional Programme Components |
| none |
| Course Contents |
| Assertiveness Concept and Historical Process, Behavior Types Passive, Aggressive, Manipulative and Assertive, Back
Giving notification, receiving feedback, being able to say no, making requests, assertiveness and cognitive distortions,
Coping with Anger and Assertiveness, Conflict Resolution and Assertiveness, Leadership and Assertiveness, Nursing and Assertiveness
Assertiveness. |
| Weekly Detailed Course Contents |
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| 1 | Definition of Conflict and Assertiveness, Types of Conflict, Causes of Conflict | | | | 2 | Perception-Bias | | | | 3 | Attribution Theory | | | | 4 | Getting to Know Yourself | | | | 5 | Communication Skills and Conflict (Bendili -Feedback) | | | | 6 | Communication Skills and Conflict ( Nonverbal Communication ) | | | | 7 | Communication Skills and Conflict (Listening) | | | | 8 | Midterm I--Communication Skills and Conflict (Empathy) | | | | 9 | Behavior Types (Assistence, passive behavior, aggressive behavior, manipulative behavior) | | | | 10 | Dealing with Anger and Approaching the Angry Individual-Coping | | | | 11 | Emotion and Body Coping Methods | | | | 12 | Behavioral Coping Methods | | | | 13 | Conflict Resolution Methods, Problem Solving Method | | | | 14 | Homework Presentations | | |
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| Recommended or Required Reading |
| Working Throught Conflict, Joseph P. Folger, Marshall Scott Pool E, Randall K. Stutman |
| Planned Learning Activities and Teaching Methods |
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| Assessment Methods and Criteria | |
| Midterm Examination | 1 | 100 | | SUM | 100 | |
| Final Examination | 1 | 100 | | SUM | 100 | | Term (or Year) Learning Activities | 40 | | End Of Term (or Year) Learning Activities | 60 | | SUM | 100 |
| | Language of Instruction | | Turkish | | Work Placement(s) | | none |
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| Workload Calculation |
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| Midterm Examination | 1 | 1 | 1 |
| Final Examination | 1 | 1 | 1 |
| Makeup Examination | 1 | 10 | 10 |
| Question-Answer | 1 | 10 | 10 |
| Observation | 1 | 6 | 6 |
| Case Study | 2 | 8 | 16 |
| Brain Storming | 1 | 8 | 8 |
| Self Study | 1 | 6 | 6 |
| Individual Study for Mid term Examination | 1 | 10 | 10 |
| Individual Study for Final Examination | 1 | 15 | 15 |
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| Contribution of Learning Outcomes to Programme Outcomes |
| LO1 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | | LO2 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | | LO3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | | LO4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | | LO5 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
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| * Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
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Iğdır University, Iğdır / TURKEY • Tel (pbx): +90 476
226 13 14 • e-mail: info@igdir.edu.tr
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