Iğdır University Lifelong Learning Programme

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type of Course Unit	Year of Study	Semester	Number of ECTS Credits
9900001148	COMMUNICATION	Elective	1	2	2

Level of Course Unit

Short Cycle

Objectives of the Course

With this course students will learn to select the most appropriate type of communication according to their customers while carrying out marketing activities, effective use of Turkish in communication with Turkish people and communicate by taking into account the organizational structure of this process, intra-organizational communication system.

Name of Lecturer(s)

Öğr.Gör.Suzan MOÇ

Learning Outcomes

1	To choose the type of communication appropriate for purpose.
2	To choose the type of communication appropriate for purpose.
3	To communicate verbally
4	To communicate verbally
5	To communicate in writing
6	To communicate in writing
7	To communicate Non-verbally
8	To communicate Non-verbally
9	Effective use of Turkish
10	Effective use of Turkish
11	To write Turkish language efficiently
12	To write Turkish language efficiently
13	To provide formal communication within the organization
14	To provide formal communication within the organization
15	To provide non-formal communication within the organization
16	To provide non-formal communication within the organization
17	To communicate outside of the organization
18	To communicate outside of the organization
19	The effective and efficient use of Communication
20	The effective and efficient use of Communication

Mode of Delivery

Daytime Class

Prerequisites and co-requisities

None

Recommended Optional Programme Components

None

Course Contents

1.Using Types of communication a.To choose suitable type of communication according to characteristics of the business and customer. b.To communicate verbally with using appropriate expressions according to customer or staff . c.To communicate in written with using appropriate format and content according to customer or staff. d.Non-verbal communication according to socio-cultural characteristics of the customer or the staff. 2.Effective use of Turkish a.To talk Turkish effectively with the rules of diction. b.To write Turkish effectively according to rules of Turkish Language Institution Spelling. 3.Organizational communication a.To make formal contact effectively according to organizational structure and communication system. b.To make non-formal contact effectively according to organizational culture within the organization. c.To make contact outside the organization effectively with people and institutions outside the organization according to properties of these individuals and institutions d.To use communication tools effectively and efficiently according to the characteristics of the target group .

Weekly Detailed Course Contents

Week	Theoretical	Practice	Laboratory
1	To select the type of communication according to purpose
2	Oral communication
3	Written communication
4	Written communication
5	Non-verbal communication
6	Non-verbal communication
7	Effective use of Turkish
8	Effective use of Turkish
9	Write Turkish effectively
10	To provide Formal communication within the organization
11	To provide Non-formal communication within the organization
12	To provide Non-formal communication within the organization
13	To communicate outside the organization
14	Effective and efficient use of communication

Recommended or Required Reading

GENEL İLETİŞİM .ERKAN AKGÖZ, DR.MURAT SEZGİN

Planned Learning Activities and Teaching Methods

Assessment Methods and Criteria

Term (or Year) Learning Activities	Quantity	Weight
Midterm Examination	1	100
SUM		100
End Of Term (or Year) Learning Activities	Quantity	Weight
Final Examination	1	100
SUM		100
Term (or Year) Learning Activities		40
End Of Term (or Year) Learning Activities		60
SUM		100

Language of Instruction

Turkish

Work Placement(s)

None

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Midterm Examination	1	1	1
Final Examination	1	1	1
Attending Lectures	14	2	28
Self Study	14	1	14
Individual Study for Mid term Examination	1	8	8
Individual Study for Final Examination	1	8	8
TOTAL WORKLOAD (hours)			60

Contribution of Learning Outcomes to Programme Outcomes

PO
1

PO
2

PO
3

PO
4

PO
5

PO
6

PO
7

PO
8

PO
9

PO
10

PO
11

PO
12

PO
13

PO
14

PO
15

LO1

LO2

LO3

LO4

LO5

LO6

LO7

LO8

LO9

LO10

LO11

LO12

LO13

LO14

LO15

LO16

LO17

LO18

LO19

LO20

* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High