Iğdır University Lifelong Learning Programme

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type of Course Unit	Year of Study	Semester	Number of ECTS Credits
190500301105	BUSINESS COMMUNICATION	Compulsory	1	1	4

Level of Course Unit

First Cycle

Objectives of the Course

Understanding the importance of commercial communication and communication process, understanding the effects of perception, persuasion and empathy in the communication process, gaining interpersonal communication skills, developing effective communication strategies in organizational and commercial relations, to learn topics in the office such as communication, writing, paperwork, filing etc.

Name of Lecturer(s)

Dr. Öğr. Üyesi Turgay OYMAN

Learning Outcomes

1	Ability to define basic concepts in communication and communication
2	To be able to describe the communication process and its features
3	Ability to define types of communication
4	Ability to identify communication barriers and disinformation

Mode of Delivery

Daytime Class

Prerequisites and co-requisities

N/A

Recommended Optional Programme Components

N/A

Course Contents

Basic concepts of Communication and Commercial Communication, types of communication, effective communication, effective listening, communication barriers and solutions, empathetic communication, conflict management.

Weekly Detailed Course Contents

Week	Theoretical	Practice	Laboratory
1	Basic concepts in communication and communication	N/A	N/A
2	Communication process and features	N/A	N/A
3	Types of communication	N/A	N/A
4	Communication barriers and disinformation	N/A	N/A
5	Oral communication, speaking and listening skills, Presentation knowledge	N/A	N/A
6		N/A	N/A
7	Organizational Communication	N/A	N/A
8	Midterm	N/A	N/A
9	Organizational communication	N/A	N/A
10	persuasive communication	N/A	N/A
11	empathic communication	N/A	N/A
12	Communication and Conflict	N/A	N/A
13	conflict management	N/A	N/A
14	An overview	N/A	N/A
15	final examination	N/A	N/A

Recommended or Required Reading

Olgun Irmak Çetin: Ticari İletişim

Planned Learning Activities and Teaching Methods

Assessment Methods and Criteria

Term (or Year) Learning Activities	Quantity	Weight
Midterm Examination	1	100
SUM		100
End Of Term (or Year) Learning Activities	Quantity	Weight
Final Examination	1	100
SUM		100
Term (or Year) Learning Activities		40
End Of Term (or Year) Learning Activities		60
SUM		100

Language of Instruction

Turkish

Work Placement(s)

N/A

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Midterm Examination	1	1	1
Final Examination	1	1	1
Attending Lectures	14	3	42
Individual Study for Mid term Examination	1	40	40
Individual Study for Final Examination	1	50	50
TOTAL WORKLOAD (hours)			134

Contribution of Learning Outcomes to Programme Outcomes

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10	PO 11	PO 12	PO 13	PO 14	PO 15	PO 16	PO 17	PO 18	PO 19	PO 20
LO1	5	5	4	5	5	4	4	4	4	4	5	5	5	4	4	4	3	3	4	4
LO2	5	4	5	4	5	5	4	4	4	5	5	5	5	3	4	3	4	3	3	3
LO3	5	4	4	4	5	5	5	4	5	4	5	5	4	3	3	4	4	5	3	4
LO4	5	4	3	5	4	5	4	5	4	5	4	5	4	3	4	3	5	4	4	3

* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High