| Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | | 190400704103 | PASSENGER HANDLING SERVICES | Compulsory | 2 | 4 | 5 |
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| Level of Course Unit |
| First Cycle |
| Objectives of the Course |
| The students will be informed of the civil aviation operation schemas, the duties of the personnel, assistant departments, foreign terms used in passenger services, the content and functions of the documents, the embarkation and disembarkation of passengers in airports, problem solution, responsibilities in unusual situations and principles.
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| Name of Lecturer(s) |
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| Learning Outcomes |
| 1 | Explains general subjects of civil aviation.
explain aviation history.
defines aviation alphabet.
explains international aviation conventions related passenger services.
lists international and national civil aviation organizations and explains their mission and objectives.
explains third-party associations at the airport and service relations between them.
explains terms, codes, measures and change tables used in aviation. | | 2 | Makes flight analysis.
defines terms used in flight analysis.
defines flight points on a journey.
explains types of journey. | | 3 | Recognizes, reads and fills in the passenger ticket.
defines parts of a passenger ticket.
explains types of passenger ticket.
explains terms related to ticketing. | | 4 | has the information to control travel documents.
recognizes passport types and explains the points to be considered in passport control.
recognizes visa types and explains the points to be considered in visa control.
recognizes health documents and explains the points to be considered in control of health documents. | | 5 | explains check-in procedure.
defines materials and forms used in check-in.
explains the stages of the check-in procedure. | | 6 | Explains baggage acceptance procedure.
defines baggage and explains the baggage carrying limits.
performs excess baggage calculations. | | 7 | Explains passenger services that require special services.
lists passengers who reguire special service and explains services provided to them.
fills in information forms about passengers requiring special services. | | 8 | Explains boarding procedure and operations.
Explains arrival procedure.
Explains flight irregularities and procedure in case of disruption.
Explains messages used in passenger services.
Explains lost and found baggage procedure.
Describes the forms to be prepared in case of lost and found luggage.
Defines the messages about lost and found baggage operations. |
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| Mode of Delivery |
| Daytime Class |
| Prerequisites and co-requisities |
| - |
| Recommended Optional Programme Components |
| - |
| Course Contents |
| History of Aviation; Aviation Alphabet
Civil Aviation Organizations; Third-party Associations at the Airport and Service Relations
Communication between departments; Terms used in aviation, codes, measures and change tables
Airline Responsibilities; Passenger Responsibilities
Airport plane movements; IATA geography
Flight analysis
Passenger ticket / Ticket types; Control of travel documents; Check-in procedures
Baggage acceptance; Regulations on the transport of fluids in hand luggage
Passengers who require special service, Handling and transfer of disabled passengers
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| Weekly Detailed Course Contents |
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| 1 | History of Aviation; Aviation Alphabet
| - | - | | 2 | Civil Aviation Organizations; Third-party Associations at the Airport and Service Relations
| - | - | | 3 | Communication between departments; Terms used in aviation, codes, measures and change tables
| - | - | | 4 | Airline Responsibilities; Passenger Responsibilities
| - | - | | 5 | Airport plane movements; IATA geography
| - | - | | 6 | Flight analysis
| - | - | | 7 | Passenger ticket / Ticket types; Control of travel documents; Check-in procedures
| - | - | | 8 | Baggage acceptance; Regulations on the transport of fluids in hand luggage
| - | - | | 9 | Passengers who require special service, Handling and transfer of disabled passengers
| - | - | | 10 | Passenger boarding; Inbound passenger services (Arrival); Flight Irregularities
| - | - | | 11 | Passenger boarding; Inbound passenger services (Arrival); Flight Irregularities
| - | - | | 12 | Passenger service message traffic; Lost & Found; Principles of success in passenger services
| - | - | | 13 | Types of messages, VHF Usage and Principles and Communication with Radio and its Fundamentals
| - | - | | 14 | Types of messages, VHF Usage and Principles and Communication with Radio and its Fundamentals
| - | - |
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| Recommended or Required Reading |
| Airport Passenger Terminals Design Principles
Publications of the General Directorate of Civil Aviation |
| Planned Learning Activities and Teaching Methods |
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| Assessment Methods and Criteria | |
| Midterm Examination | 1 | 100 | | SUM | 100 | |
| Final Examination | 1 | 100 | | SUM | 100 | | Term (or Year) Learning Activities | 40 | | End Of Term (or Year) Learning Activities | 60 | | SUM | 100 |
| | Language of Instruction | | Turkish | | Work Placement(s) | | - |
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| Workload Calculation |
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| Midterm Examination | 1 | 1 | 1 |
| Final Examination | 1 | 1 | 1 |
| Attending Lectures | 1 | 20 | 20 |
| Individual Study for Mid term Examination | 4 | 10 | 40 |
| Individual Study for Final Examination | 8 | 10 | 80 |
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| Contribution of Learning Outcomes to Programme Outcomes |
| LO1 | 5 | | LO2 | 4 | | LO3 | 5 | | LO4 | 5 | | LO5 | 4 | | LO6 | 5 | | LO7 | 5 | | LO8 | 4 |
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| * Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
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Iğdır University, Iğdır / TURKEY • Tel (pbx): +90 476
226 13 14 • e-mail: info@igdir.edu.tr
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