Iğdır University Lifelong Learning Programme

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type of Course Unit	Year of Study	Semester	Number of ECTS Credits
3308003100	FRONT OFFICE REPORTING OPERATIONS	Compulsory	2	3	2

Level of Course Unit

Short Cycle

Objectives of the Course

This course aims at teaching competencies related to carry out reporting in front office.

Name of Lecturer(s)

Öğr. Gör. Uğur PARLAK

Learning Outcomes

1	1- in accordance with Business standart, providing the making "End of Day Pre-Transfer Operations".
2	2- in accordance with Business standart, providing the making "End of Day Pre-Transfer Operations".
3	3- in accordance with Business standart, making financial reporting.
4	4- in accordance with Business standard, making reporting procedures the guest staying (inhouse)
5	5- in accordance with Business standard, making reporting for reservation.

Mode of Delivery

Daytime Class

Prerequisites and co-requisities

None

Recommended Optional Programme Components

None

Course Contents

"The checks required before the Revolution End of Day The checks required before the Revolution End of Day Financial reports to check Reporting procedures to control the remaining guest Booking reporting procedures to control "

Weekly Detailed Course Contents

Week	Theoretical	Practice	Laboratory
1	Financial reports to check
2	reports
3	"statistics "
4	Checking Reporting Transactions for the guest staying
5	Checking Reporting Transactions for the guest staying
6	Checking Reporting Transactions for the rezervation
7	statistics
8	controlling financial reports
9	Checking Reporting Transactions for the guest staying
10	Room Selling Policy
11	Vip procedure
12	Checking Reporting Transactions for the rezervation
13	reports
14	Analizing

Recommended or Required Reading

"Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi Detay yayıncılık Ankara ,2009 Hocanın farklı kaynaklardan toparladığı ders notları"

Planned Learning Activities and Teaching Methods

Assessment Methods and Criteria

Term (or Year) Learning Activities	Quantity	Weight
Midterm Examination	1	100
SUM		100
End Of Term (or Year) Learning Activities	Quantity	Weight
Final Examination	1	100
SUM		100
Term (or Year) Learning Activities		40
End Of Term (or Year) Learning Activities		60
SUM		100

Language of Instruction

Turkish

Work Placement(s)

None

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Midterm Examination	1	1	1
Final Examination	1	1	1
Attending Lectures	14	2	28
Self Study	14	2	28
Individual Study for Mid term Examination	1	4	4
Individual Study for Final Examination	1	3	3
TOTAL WORKLOAD (hours)			65

Contribution of Learning Outcomes to Programme Outcomes

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10	PO 11	PO 12	PO 13	PO 14
LO1	4		4	4	4		4	4	4
LO2	4		4	4	4		4	4	4
LO3	4		4	4	4		4	4	3
LO4	4		4	4	4		4	4	4
LO5	4		4	4	4		4	4	4

* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High