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Description of Individual Course Units| Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | | 213300004104 | TEAM RESOURCE MANAGEMENT | Elective | 2 | 4 | 5 |
| | Level of Course Unit | | Short Cycle | | Objectives of the Course | | While the aviation sector is growing rapidly, the shortage of specialist personnel in the sector is also increasing rapidly. The main purpose of the civil aviation cabin services program is to train personnel who can keep up with the rapidly growing sector, have effective communication skills, strong customer relations, quick response to problems, solution-oriented, and capable of dealing with the problems they encounter. | | Name of Lecturer(s) | | Öğr. Gör. Felid ÖKMEN | | Learning Outcomes | | 1 | Has basic knowledge about theories, facts, concepts and principles related to civil aviation. | | 2 | Has knowledge of the civil aviation sector and its sub-business lines | | 3 | Has knowledge of legal regulations, professional standards and practices in civil aviation | | 4 | Implements the activities, procedures and security measures within the scope of cabin services. This will manage applications
level of knowledge. | | 5 | Decides against problems that may arise during the implementation of cabin services |
| | Mode of Delivery | | Daytime Class | | Prerequisites and co-requisities | | | Recommended Optional Programme Components | | | Course Contents | | While the aviation sector is growing rapidly, the shortage of specialist personnel in the sector is also increasing rapidly. The main purpose of the civil aviation cabin services program is to train personnel who can keep up with the rapidly growing sector, have effective communication skills, strong customer relations, quick response to problems, solution-oriented, and capable of dealing with the problems they encounter. | | Weekly Detailed Course Contents | |
| 1 | Leadership, managing people, crowd control | | | | 2 | Leadership, managing people, crowd control | | | | 3 | Teamwork, personality interactions, synergy, motivation, understanding personal differences and
deal with them | | | | 4 | Chain of mistakes, handling anger, body language, overconfidence | | | | 5 | Stress management, health and physical and mental limits including stress | | | | 6 | Professionalism | | | | 7 | Midterm | | | | 8 | Time management | | | | 9 | Communication, communication and perception differences | | | | 10 | Fatigue, workload management | | | | 11 | Assessment of the situation | | | | 12 | Risk management, decision making | | | | 13 | Nutrition, working principles of mind and body, eating habits. Briefing, Debriefing | | | | 14 | Nutrition, working principles of mind and body, eating habits. Briefing, Debriefing | | |
| | Recommended or Required Reading | | | Planned Learning Activities and Teaching Methods | | | Assessment Methods and Criteria | |
| Midterm Examination | 1 | 100 | | SUM | 100 | |
| Final Examination | 1 | 100 | | SUM | 100 | | Term (or Year) Learning Activities | 40 | | End Of Term (or Year) Learning Activities | 60 | | SUM | 100 |
| | Language of Instruction | | Turkish | | Work Placement(s) | |
| | Workload Calculation | |
| Midterm Examination | 1 | 1 | 1 | | Final Examination | 1 | 1 | 1 | | Individual Study for Mid term Examination | 7 | 10 | 70 | | Individual Study for Final Examination | 7 | 10 | 70 | |
| Contribution of Learning Outcomes to Programme Outcomes | | LO1 | | | | | | | | | | | 5 | 4 | | LO2 | | | | | | | | | | | 5 | 4 | | LO3 | | | | | | | | | | | 5 | 4 | | LO4 | | | | | | | | | | | 5 | 5 | | LO5 | | | | | | | | | | | 5 | 5 |
| | * Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
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Iğdır University, Iğdır / TURKEY • Tel (pbx): +90 476
226 13 14 • e-mail: info@igdir.edu.tr
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