Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | 163314003107 | TOTAL QUALITY MANAGEMENT | Elective | 2 | 3 | 2 |
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Level of Course Unit |
Short Cycle |
Objectives of the Course |
To understand the issues related to total quality management understanding and Quality Management Systems, to make total quality management at a workplace and to have a quality management system. |
Name of Lecturer(s) |
Öğr. Gör. Erkan ŞAHİNKAYA |
Learning Outcomes |
1 | They will understand the basic elements of quality and quality improvement. | 2 | They will be able to discuss the strategic roles of the problems encountered in improving quality and quality. | 3 | Total Quality Management principles will be examined and learned. | 4 | They will be able to learn new approaches such as Total Quality Management and philosophy in the field of quality. | 5 | They will be able to apply quality management methodology through Total Quality Management stages. |
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Mode of Delivery |
Daytime Class |
Prerequisites and co-requisities |
None |
Recommended Optional Programme Components |
None |
Course Contents |
Competition and quality concepts, Total Quality Management principles and practices, Total Quality Management tools and techniques, control charts, reliability are among the topics of the course. |
Weekly Detailed Course Contents |
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1 | Quality and general terms. | textbook | | 2 | Historical development of total quality management. | textbook | | 3 | Customer Orientation. | textbook | | 4 | Participation, Leadership. | textbook | | 5 | Factors affecting quality. | textbook | | 6 | Process Management. | textbook | | 7 | Sürekli İyileştirme. | textbook | | 8 | Continuous improvement. | textbook | | 9 | Mid-term exam . | | | 10 | Teamwork. | textbook | | 11 | Application process of total quality management: Planning process.Top application process of quality management: Quality planning technique. | textbook | | 12 | Application process of total quality management: Quality planning technique. | textbook | | 13 | Application process of total quality management: Quality planning technique. | textbook | | 14 | Final exam | | |
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Recommended or Required Reading |
Özevren, M. (1997). Toplam Kalite Yönetimi, İstanbul: Alfa Basım Yayım
Şimşek, Hasan. Toplam Kalite Yönetimi, Seçkin Yayıncılık, 2007
Halis, Muhsin. Toplam Kalite Yönetimi, Sakarya Kitabevi, 2008 |
Planned Learning Activities and Teaching Methods |
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Assessment Methods and Criteria | |
Midterm Examination | 1 | 100 | SUM | 100 | |
Final Examination | 1 | 100 | SUM | 100 | Term (or Year) Learning Activities | 40 | End Of Term (or Year) Learning Activities | 60 | SUM | 100 |
| Language of Instruction | Turkish | Work Placement(s) | None |
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Workload Calculation |
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Midterm Examination | 1 | 1 | 1 |
Final Examination | 1 | 1 | 1 |
Attending Lectures | 14 | 2 | 28 |
Individual Study for Mid term Examination | 1 | 15 | 15 |
Individual Study for Final Examination | 1 | 15 | 15 |
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Contribution of Learning Outcomes to Programme Outcomes |
LO1 | 5 | | | | 5 | | | | | | LO2 | 5 | | | | | | | | | | LO3 | 5 | | 4 | | 5 | | | | | | LO4 | 5 | | 4 | | | | | | | 4 | LO5 | 5 | | 4 | | | | | | | 4 |
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* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
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Iğdır University, Iğdır / TURKEY • Tel (pbx): +90 476
226 13 14 • e-mail: info@igdir.edu.tr
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