Description of Individual Course Units
Course Unit CodeCourse Unit TitleType of Course UnitYear of StudySemesterNumber of ECTS Credits
163314003107TOTAL QUALITY MANAGEMENTElective232
Level of Course Unit
Short Cycle
Objectives of the Course
To understand the issues related to total quality management understanding and Quality Management Systems, to make total quality management at a workplace and to have a quality management system.
Name of Lecturer(s)
Öğr. Gör. Erkan ŞAHİNKAYA
Learning Outcomes
1They will understand the basic elements of quality and quality improvement.
2They will be able to discuss the strategic roles of the problems encountered in improving quality and quality.
3Total Quality Management principles will be examined and learned.
4They will be able to learn new approaches such as Total Quality Management and philosophy in the field of quality.
5They will be able to apply quality management methodology through Total Quality Management stages.
Mode of Delivery
Daytime Class
Prerequisites and co-requisities
None
Recommended Optional Programme Components
None
Course Contents
Competition and quality concepts, Total Quality Management principles and practices, Total Quality Management tools and techniques, control charts, reliability are among the topics of the course.
Weekly Detailed Course Contents
WeekTheoreticalPracticeLaboratory
1Quality and general terms.textbook
2Historical development of total quality management.textbook
3Customer Orientation.textbook
4Participation, Leadership.textbook
5Factors affecting quality.textbook
6Process Management.textbook
7Sürekli İyileştirme.textbook
8Continuous improvement.textbook
9Mid-term exam .
10Teamwork.textbook
11Application process of total quality management: Planning process.Top application process of quality management: Quality planning technique.textbook
12Application process of total quality management: Quality planning technique.textbook
13Application process of total quality management: Quality planning technique.textbook
14Final exam
Recommended or Required Reading
Özevren, M. (1997). Toplam Kalite Yönetimi, İstanbul: Alfa Basım Yayım Şimşek, Hasan. Toplam Kalite Yönetimi, Seçkin Yayıncılık, 2007 Halis, Muhsin. Toplam Kalite Yönetimi, Sakarya Kitabevi, 2008
Planned Learning Activities and Teaching Methods
Assessment Methods and Criteria
Term (or Year) Learning ActivitiesQuantityWeight
Midterm Examination1100
SUM100
End Of Term (or Year) Learning ActivitiesQuantityWeight
Final Examination1100
SUM100
Term (or Year) Learning Activities40
End Of Term (or Year) Learning Activities60
SUM100
Language of Instruction
Turkish
Work Placement(s)
None
Workload Calculation
ActivitiesNumberTime (hours)Total Work Load (hours)
Midterm Examination111
Final Examination111
Attending Lectures14228
Individual Study for Mid term Examination11515
Individual Study for Final Examination11515
TOTAL WORKLOAD (hours)60
Contribution of Learning Outcomes to Programme Outcomes
PO
1
PO
2
PO
3
PO
4
PO
5
PO
6
PO
7
PO
8
PO
9
PO
10
LO15   5     
LO25         
LO35 4 5     
LO45 4      4
LO55 4      4
* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High
 
Iğdır University, Iğdır / TURKEY • Tel (pbx): +90 476 226 13 14 • e-mail: info@igdir.edu.tr