| Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | | 163313002102 | FRONT OFFICE SERVICES | Elective | 1 | 2 | 2 |
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| Level of Course Unit |
| Short Cycle |
| Objectives of the Course |
| It is purposed that students are informed of working of hotel industry. |
| Name of Lecturer(s) |
| Öğr. Gör. Uğur PARLAK |
| Learning Outcomes |
| 1 | Student comprehends importance of front office. | | 2 | Student identifies the documents in front office and fills them. | | 3 | Student prepares the schedule of front office. | | 4 | Student welcomes the guests and practices the registration. | | 5 | Student perfoms the management stuff in front office. |
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| Mode of Delivery |
| Daytime Class |
| Prerequisites and co-requisities |
| None |
| Recommended Optional Programme Components |
| None |
| Course Contents |
| Front Office in Hospitality. Documents in Front Office. Schedule in Front Office, Reservation, Registration, Relation of Front Office and Guest, Filing, Central Office, Front Office Management |
| Weekly Detailed Course Contents |
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| 1 | Front Office in Hospitality | | | | 2 | Front Office in Hospitality | | | | 3 | Documents in Front Office | | | | 4 | Documents in Front Office | | | | 5 | Schedule in Front Office | | | | 6 | Reservation | | | | 7 | Reservation | | | | 8 | Visa | | | | 9 | Relation of Front Office and Guest | | | | 10 | Relation of Front Office and Guest | | | | 11 | Filing | | | | 12 | Cenral Office | | | | 13 | Front Office Management | | | | 14 | Final Exam | | |
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| Recommended or Required Reading |
| Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi, Kantarcı, Kemal,Detay Yay. Ankara,2004, |
| Planned Learning Activities and Teaching Methods |
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| Assessment Methods and Criteria | |
| Midterm Examination | 1 | 100 | | SUM | 100 | |
| Final Examination | 1 | 100 | | SUM | 100 | | Term (or Year) Learning Activities | 40 | | End Of Term (or Year) Learning Activities | 60 | | SUM | 100 |
| | Language of Instruction | | | Work Placement(s) | | None |
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| Workload Calculation |
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| Midterm Examination | 1 | 1 | 1 |
| Final Examination | 1 | 1 | 1 |
| Attending Lectures | 14 | 2 | 28 |
| Self Study | 14 | 2 | 28 |
| Individual Study for Mid term Examination | 1 | 8 | 8 |
| Individual Study for Final Examination | 1 | 8 | 8 |
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| Contribution of Learning Outcomes to Programme Outcomes |
| LO1 | 5 | | | | | | | | | | | | | | | LO2 | 5 | 5 | 5 | | | | | | | | | | | | | LO3 | | 5 | 5 | | | | | | | | | | | | | LO4 | | 5 | 5 | | | | | | | | 3 | | | | | LO5 | | | | | | | | | | | | | | |
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| * Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
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Iğdır University, Iğdır / TURKEY • Tel (pbx): +90 476
226 13 14 • e-mail: info@igdir.edu.tr
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