Iğdır University Lifelong Learning Programme

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type of Course Unit	Year of Study	Semester	Number of ECTS Credits
162200202108	QUALITY MANAGEMENT SYSTEMS	Elective	1	2	3

Level of Course Unit

Short Cycle

Objectives of the Course

It is aimed to acquire application competencies of quality management systems

Name of Lecturer(s)

Yrd.Doç. Dr. Ümit YILDIKO

Learning Outcomes

1	To learn the concept of quality
2	To learn how to provide quality services

Mode of Delivery

Daytime Class

Prerequisites and co-requisities

None

Recommended Optional Programme Components

None

Course Contents

Quality concept, Sandart and standardization, Standard's importance in production and service sector, Management quality and standards, Environmental standards, Quality management system models, Strategic management, Leading participation, Process management system, Resource management system

Weekly Detailed Course Contents

Week	Theoretical	Practice	Laboratory
1	Quality concept
2	Quality concept
3	Sandart and standardization
4	The importance of the standard in the production and service sector
5	Management quality and standards
6	Management quality and standards
7	Environmental standards
8	Midterm
9	Quality management system models
10	Strategic management
11	Joining
12	Process management system
13	Process management system
14	Final exam

Recommended or Required Reading

lecturer's notes

Planned Learning Activities and Teaching Methods

Assessment Methods and Criteria

Term (or Year) Learning Activities	Quantity	Weight
Midterm Examination	1	100
SUM		100
End Of Term (or Year) Learning Activities	Quantity	Weight
Final Examination	1	100
SUM		100
Term (or Year) Learning Activities		40
End Of Term (or Year) Learning Activities		60
SUM		100

Language of Instruction

Work Placement(s)

None

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Midterm Examination	1	1	1
Final Examination	1	1	1
Attending Lectures	14	2	28
Self Study	14	2	28
Individual Study for Mid term Examination	1	12	12
Individual Study for Final Examination	1	12	12
TOTAL WORKLOAD (hours)			82

Contribution of Learning Outcomes to Programme Outcomes

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10	PO 11	PO 12	PO 13	PO 14	PO 15
LO1	1	1	1	2	2	3	2	2	3	4	2	3	3	1
LO2	2	3	2	2	1	2	3	2	3	1	3	1	2	2

* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High