Description of Individual Course Units
Course Unit CodeCourse Unit TitleType of Course UnitYear of StudySemesterNumber of ECTS Credits
3308002110FRONT OFFICE ROOM OPERATIONSCompulsory123
Level of Course Unit
Short Cycle
Objectives of the Course
This course aims at teaching the competencies related to the execution of room operations.
Name of Lecturer(s)
Öğr. Gör. Burcu ILGAZ
Learning Outcomes
11- controlling VIP rooms.
22- providing the fulfillment of guest requests.
3"3- providing correction of problematic Guests foils. "
44- in accordance with Business standards, analyzing the situation of the reservation.
55- in accordance with Business standards, controlling room blockage.
66- in accordance with Business standards, reducing the risk of falling more reservation.
77-in accordance with Business standards, controlling no-show.
88-in accordance with Business standards, analizing rezervation statistics.
99- in accordance with Business standards, providing the implementation of the selling policies of room of business.
1010-in accordance with Business standards, providing making the selling of the room.
1111- checking the Housekeeping reports.
Mode of Delivery
Daytime Class
Prerequisites and co-requisities
None
Recommended Optional Programme Components
None
Course Contents
"""MAKING THE CONTROL OF ROOM WITH Housekeeper REPORT VIP GUEST Fulfilling the requests of the guests DETERMINING THE LIMITS identifying problems ROOM TYPES CLAMPING OF ROOM MORE RESERVATION NO-SHOW RESERVATION STATISTICS SELLING OF ROOM POLICIES SELLING OF ROOM TECHNIQUES"
Weekly Detailed Course Contents
WeekTheoreticalPracticeLaboratory
1MAKING THE CONTROL OF ROOM WITH Housekeeper REPORT
2VIP GUEST
3Fulfilling the requests of the guests
4DETERMINING THE LIMITS
5"identifying problems "
6identifying problems about Guests foils
7problematic Guests foils
8ROOM TYPES
9CLAMPING OF ROOM
10"Preparation Before Guest Login "
11"MORE RESERVATION "
12MORE RESERVATION (Over Booking)
13Preparation Before Guest Login
14Occupancy Rate in the hotel
Recommended or Required Reading
Hamdi İslamoğlu, Burcu Candan, Şenol Hacıefendioğlu ve Kenan Aydın, Hizmet Pazarlaması, İstanbul: Beta Basım Yayım, 1.Baskı, Ekim 2006, yardımcı kitap ve diğer kaynaklar
Planned Learning Activities and Teaching Methods
Assessment Methods and Criteria
Term (or Year) Learning ActivitiesQuantityWeight
Midterm Examination1100
SUM100
End Of Term (or Year) Learning ActivitiesQuantityWeight
Final Examination1100
SUM100
Term (or Year) Learning Activities40
End Of Term (or Year) Learning Activities60
SUM100
Language of Instruction
Turkish
Work Placement(s)
None
Workload Calculation
ActivitiesNumberTime (hours)Total Work Load (hours)
Midterm Examination111
Final Examination111
Attending Lectures14228
Self Study14228
Individual Study for Mid term Examination188
Individual Study for Final Examination11010
TOTAL WORKLOAD (hours)76
Contribution of Learning Outcomes to Programme Outcomes
PO
1
PO
2
PO
3
PO
4
PO
5
PO
6
PO
7
PO
8
PO
9
PO
10
PO
11
PO
12
PO
13
PO
14
LO1        4     
LO2        5     
LO3        5     
LO4        4     
LO5        5     
LO6        3     
LO7        5     
LO8        3     
LO9        5     
LO10        3     
LO11        5     
* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High
 
Iğdır University, Iğdır / TURKEY • Tel (pbx): +90 476 226 13 14 • e-mail: info@igdir.edu.tr