Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | 3308002110 | FRONT OFFICE ROOM OPERATIONS | Compulsory | 1 | 2 | 3 |
|
Level of Course Unit |
Short Cycle |
Objectives of the Course |
This course aims at teaching the competencies related to the execution of room operations.
|
Name of Lecturer(s) |
Öğr. Gör. Burcu ILGAZ |
Learning Outcomes |
1 | 1- controlling VIP rooms. | 2 | 2- providing the fulfillment of guest requests. | 3 | "3- providing correction of problematic Guests foils. " | 4 | 4- in accordance with Business standards, analyzing the situation of the reservation. | 5 | 5- in accordance with Business standards, controlling room blockage. | 6 | 6- in accordance with Business standards, reducing the risk of falling more reservation. | 7 | 7-in accordance with Business standards, controlling no-show. | 8 | 8-in accordance with Business standards, analizing rezervation statistics. | 9 | 9- in accordance with Business standards, providing the implementation of the selling policies of room of business. | 10 | 10-in accordance with Business standards, providing making the selling of the room. | 11 | 11- checking the Housekeeping reports. |
|
Mode of Delivery |
Daytime Class |
Prerequisites and co-requisities |
None |
Recommended Optional Programme Components |
None |
Course Contents |
"""MAKING THE CONTROL OF ROOM WITH Housekeeper REPORT
VIP GUEST
Fulfilling the requests of the guests
DETERMINING THE LIMITS
identifying problems
ROOM TYPES
CLAMPING OF ROOM
MORE RESERVATION
NO-SHOW
RESERVATION STATISTICS
SELLING OF ROOM POLICIES
SELLING OF ROOM TECHNIQUES"
|
Weekly Detailed Course Contents |
|
1 | MAKING THE CONTROL OF ROOM WITH Housekeeper REPORT | | | 2 | VIP GUEST
| | | 3 | Fulfilling the requests of the guests | | | 4 | DETERMINING THE LIMITS | | | 5 | "identifying problems
"
| | | 6 | identifying problems about Guests foils | | | 7 | problematic Guests foils | | | 8 | ROOM TYPES
| | | 9 | CLAMPING OF ROOM
| | | 10 | "Preparation Before Guest Login
"
| | | 11 | "MORE RESERVATION
"
| | | 12 | MORE RESERVATION (Over Booking) | | | 13 | Preparation Before Guest Login | | | 14 | Occupancy Rate in the hotel | | |
|
Recommended or Required Reading |
Hamdi İslamoğlu, Burcu Candan, Şenol Hacıefendioğlu ve Kenan Aydın, Hizmet Pazarlaması, İstanbul: Beta Basım Yayım, 1.Baskı, Ekim 2006, yardımcı kitap ve diğer kaynaklar
|
Planned Learning Activities and Teaching Methods |
|
Assessment Methods and Criteria | |
Midterm Examination | 1 | 100 | SUM | 100 | |
Final Examination | 1 | 100 | SUM | 100 | Term (or Year) Learning Activities | 40 | End Of Term (or Year) Learning Activities | 60 | SUM | 100 |
| Language of Instruction | Turkish | Work Placement(s) | None |
|
Workload Calculation |
|
Midterm Examination | 1 | 1 | 1 |
Final Examination | 1 | 1 | 1 |
Attending Lectures | 14 | 2 | 28 |
Self Study | 14 | 2 | 28 |
Individual Study for Mid term Examination | 1 | 8 | 8 |
Individual Study for Final Examination | 1 | 10 | 10 |
|
Contribution of Learning Outcomes to Programme Outcomes |
LO1 | | | | | | | | | 4 | | | | | | LO2 | | | | | | | | | 5 | | | | | | LO3 | | | | | | | | | 5 | | | | | | LO4 | | | | | | | | | 4 | | | | | | LO5 | | | | | | | | | 5 | | | | | | LO6 | | | | | | | | | 3 | | | | | | LO7 | | | | | | | | | 5 | | | | | | LO8 | | | | | | | | | 3 | | | | | | LO9 | | | | | | | | | 5 | | | | | | LO10 | | | | | | | | | 3 | | | | | | LO11 | | | | | | | | | 5 | | | | | |
|
* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
|
|
Iğdır University, Iğdır / TURKEY • Tel (pbx): +90 476
226 13 14 • e-mail: info@igdir.edu.tr
|