Iğdır University Lifelong Learning Programme

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type of Course Unit	Year of Study	Semester	Number of ECTS Credits
3308002109	GUEST INPUT/OUTPUT OPERATIONS	Compulsory	1	2	3

Level of Course Unit

Short Cycle

Objectives of the Course

This course aimes to gain qualifications to make control of the input-output operations of guest.

Name of Lecturer(s)

Öğr. Gör. Uğur PARLAK

Learning Outcomes

1	1-in accordance with Business procedures, controlling the pre-accession preparations of individual guests.
2	2-in accordance with Business procedures, controlling the pre-accession preparations of the groups.
3	3-in accordance with Business procedures, controlling the pre-accession preparations of private guests.
4	4- in accordance with Business procedures, following up the filing of certificate of accommodation.
5	5- in accordance with Business procedures, controlling the presentation of the guest's room folio.
6	6- in accordance with Business procedures, providing the provision of information about the facility to guests.
7	7- in accordance with Business procedures, giving information about the environment to guests.
8	8- in accordance with Business procedures, controlling safe operations .
9	9- in accordance with Business procedures, helping to take the guest to room.
10	10- in accordance with Business procedures, controlling of rooms which will make the output.
11	11- in accordance with Business procedures , controlling expenditures of mini-bar.
12	12- in accordance with Business procedures, providing to charge room account.

Mode of Delivery

Daytime Class

Prerequisites and co-requisities

None

Recommended Optional Programme Components

None

Course Contents

"PREPARATIONS BEFORE THE GUEST LOGIN PREPARATIONS BEFORE THE ENTRANCE OF THE GROUPS PREPARATIONS MADE BEFORE THE ENTRANCE OF SPECIAL GUESTS completing PROOF OF ACCOMMODATION CONTROLLING OF ROOM FOLİO GIVING INFORMATION ABOUT THE FACILITY (INFO) GIVING INFORMATION ABOUT ENVIRONMENT to the guests TRANSACTIONS for SAFE CASE TAKING THE GUEST TO THE ROOM PREPARATIONS MADE BEFORE LEAVING PROCEDURES OF THE GUEST MINI BAR CARD OF ACCOUNT "

Weekly Detailed Course Contents

Week	Theoretical	Practice	Laboratory
1	"PREPARATIONS MADE BEFORE THE GUEST LOGIN "
2	"Preparation ofList of Upcoming Guests (Arrival List) "
3	rooms blockade Of individual guest.
4	Guest Registration Card (History Card) Description
5	Preparations before the entry of the groups
6	"PREPARATIONS MADE BEFORE THE ENTRANCE OF SPECIAL GUESTS "
7	Private Room Preparation and giving Information Related departments
8	Private Room Preparation and giving Information Related departments
9	CONTROLLING OF ROOM FOLİO
10	GIVING INFORMATION ABOUT THE FACILITY (INFO)
11	GIVING INFORMATION ABOUT ENVIRONMENT to the guests
12	TRANSACTIONS for SAFE CASE
13	PREPARATIONS MADE BEFORE LEAVING PROCEDURES OF THE GUEST
14	CARD OF ACCOUNT

Recommended or Required Reading

Megep Ders modülleri, yardımcı kitap ve diğer kaynaklar

Planned Learning Activities and Teaching Methods

Assessment Methods and Criteria

Term (or Year) Learning Activities	Quantity	Weight
Midterm Examination	1	100
SUM		100
End Of Term (or Year) Learning Activities	Quantity	Weight
Final Examination	1	100
SUM		100
Term (or Year) Learning Activities		40
End Of Term (or Year) Learning Activities		60
SUM		100

Language of Instruction

Turkish

Work Placement(s)

None

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Midterm Examination	1	1	1
Final Examination	1	1	1
Attending Lectures	14	2	28
Self Study	14	2	28
Individual Study for Mid term Examination	1	8	8
Individual Study for Final Examination	1	10	10
TOTAL WORKLOAD (hours)			76

Contribution of Learning Outcomes to Programme Outcomes

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10	PO 11	PO 12	PO 13	PO 14
LO1		2	2						5
LO2		2	2						5
LO3		1	1						5
LO4		2	1						5
LO5		2	2						4
LO6		3	3						5
LO7		2	2						5
LO8		2	3						4
LO9		2	1						5
LO10		2	2						4
LO11		2	2						5
LO12		3	2						5

* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High