Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | 3308001106 | FRONT OFFICE SERVICES | Compulsory | 1 | 1 | 5 |
|
Level of Course Unit |
Short Cycle |
Objectives of the Course |
It is aimed to acquire the competencies related to guiding the execution of the front office services in this course.
|
Name of Lecturer(s) |
Öğr.Gör. Uğur PARLAK |
Learning Outcomes |
1 | The description of front office and the importance of front office in hotel management are understood. | 2 | The sections and service areas of front office department are learned. | 3 | All tasks and procedures between before guest's arrival and departure process are learned. | 4 | The booking process is learned. | 5 | The relations of front office department with other hotel departments are comprehended. |
|
Mode of Delivery |
Daytime Class |
Prerequisites and co-requisities |
None |
Recommended Optional Programme Components |
None |
Course Contents |
This course include these topics; he function and importance of front office department, the organization of front office department, the relation of front office with other hotel departments, the duties and responsibilities of front office department. |
Weekly Detailed Course Contents |
|
1 | The description and importance of front office
| | | 2 | The organizational structure of the front office department | | | 3 | Introduction of the front office staff | | | 4 | Features that the front office staff
| | | 5 | The sections of front office department | | | 6 | Materials and forms used in the front office
| | | 7 | The relation of front office with other hotel departments
| | | 8 | The relation of front office with housekeeping
| | | 9 | The relation of front office with food and beverage department
| | | 10 | The relation of front office with other hotel departments (Account, Human resources etc)
| | | 11 | The process of booking and booking status analysis
| | | 12 | Check-in and check-out process and details
| | | 13 | Agency, conference and banquet sales
| | | 14 | Yield management
| | |
|
Recommended or Required Reading |
ERASLAN ,Nevzat , Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi ,Detay Yayıncılık , Ankara 2009 |
Planned Learning Activities and Teaching Methods |
|
Assessment Methods and Criteria | |
Midterm Examination | 1 | 100 | SUM | 100 | |
Final Examination | 1 | 100 | SUM | 100 | Term (or Year) Learning Activities | 40 | End Of Term (or Year) Learning Activities | 60 | SUM | 100 |
| Language of Instruction | Turkish | Work Placement(s) | None |
|
Workload Calculation |
|
Midterm Examination | 1 | 1 | 1 |
Final Examination | 1 | 1 | 1 |
Attending Lectures | 14 | 5 | 70 |
Self Study | 14 | 5 | 70 |
Individual Study for Mid term Examination | 1 | 5 | 5 |
Individual Study for Final Examination | 1 | 6 | 6 |
|
Contribution of Learning Outcomes to Programme Outcomes |
LO1 | 5 | | | | | | | | | | | | | | LO2 | 5 | | | | | | | | | | | | | | LO3 | | 5 | | | | | | | | | | | | | LO4 | 5 | | | | | | | | | | | | | | LO5 | 5 | | | | | | | | | | | | | |
|
* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
|
|
Iğdır University, Iğdır / TURKEY • Tel (pbx): +90 476
226 13 14 • e-mail: info@igdir.edu.tr
|