Description of Individual Course Units
Course Unit CodeCourse Unit TitleType of Course UnitYear of StudySemesterNumber of ECTS Credits
3308001106FRONT OFFICE SERVICESCompulsory115
Level of Course Unit
Short Cycle
Objectives of the Course
It is aimed to acquire the competencies related to guiding the execution of the front office services in this course.
Name of Lecturer(s)
Öğr.Gör. Uğur PARLAK
Learning Outcomes
1The description of front office and the importance of front office in hotel management are understood.
2The sections and service areas of front office department are learned.
3All tasks and procedures between before guest's arrival and departure process are learned.
4The booking process is learned.
5The relations of front office department with other hotel departments are comprehended.
Mode of Delivery
Daytime Class
Prerequisites and co-requisities
None
Recommended Optional Programme Components
None
Course Contents
This course include these topics; he function and importance of front office department, the organization of front office department, the relation of front office with other hotel departments, the duties and responsibilities of front office department.
Weekly Detailed Course Contents
WeekTheoreticalPracticeLaboratory
1The description and importance of front office
2The organizational structure of the front office department
3Introduction of the front office staff
4Features that the front office staff
5The sections of front office department
6Materials and forms used in the front office
7The relation of front office with other hotel departments
8The relation of front office with housekeeping
9The relation of front office with food and beverage department
10The relation of front office with other hotel departments (Account, Human resources etc)
11The process of booking and booking status analysis
12Check-in and check-out process and details
13Agency, conference and banquet sales
14Yield management
Recommended or Required Reading
ERASLAN ,Nevzat , Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi ,Detay Yayıncılık , Ankara 2009
Planned Learning Activities and Teaching Methods
Assessment Methods and Criteria
Term (or Year) Learning ActivitiesQuantityWeight
Midterm Examination1100
SUM100
End Of Term (or Year) Learning ActivitiesQuantityWeight
Final Examination1100
SUM100
Term (or Year) Learning Activities40
End Of Term (or Year) Learning Activities60
SUM100
Language of Instruction
Turkish
Work Placement(s)
None
Workload Calculation
ActivitiesNumberTime (hours)Total Work Load (hours)
Midterm Examination111
Final Examination111
Attending Lectures14570
Self Study14570
Individual Study for Mid term Examination155
Individual Study for Final Examination166
TOTAL WORKLOAD (hours)153
Contribution of Learning Outcomes to Programme Outcomes
PO
1
PO
2
PO
3
PO
4
PO
5
PO
6
PO
7
PO
8
PO
9
PO
10
PO
11
PO
12
PO
13
PO
14
LO15             
LO25             
LO3 5            
LO45             
LO55             
* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High
 
Iğdır University, Iğdır / TURKEY • Tel (pbx): +90 476 226 13 14 • e-mail: info@igdir.edu.tr