Description of Individual Course Units
Course Unit CodeCourse Unit TitleType of Course UnitYear of StudySemesterNumber of ECTS Credits
3308003104FOOD END BEVERAGE SERVICE-ICompulsory237
Level of Course Unit
Short Cycle
Objectives of the Course
Students in this course will take hall layout modules, cashiering pre- service operations and will creating reservation system,closing operations.
Name of Lecturer(s)
Yrd.Doç.Dr.Gülşen BAYAT
Learning Outcomes
11- arranging restaurant halls in accordance with Business conseptine.
22- arranging bar salons in accordance with Business conseptine
33- arranging banquet and conference rooms in accordance with Business procedures and conseptine.
44- arranging room service office in accordance with Business conseptine
5"5- According to the Business procedures, resolving the problems in cooperation with the technical service departmen by checking the technical equipment. "
66- in accordance with Business procedures, making reservation.
77- in accordance with the Business procedures, controlling the distribution of reservation and transmitting to relevant departments
88- Depending on the organization, preparing and making the control the hall
9 10- Meetting guests and making-up the introduction of desk- facilitating
1011- offering Menu card and taking your order / taking to ensure
1112- Regulating the flow of service in the interests of Business / following
1213- to be charged Account in the interests of Business and to see off guests
1314- For orders received over the registration order program and manually to open Addition
1415- After dinner collecting and account in exchange for to bill
1516- For orders received over the registration order program and manually to open Addition
1617- in accordance with the Business procedures keeping track of Addition
1718- in accordance with the Working standards to keep track of the entrance of additional food - beverage to adition.
1819- Collection and billing processes in the interests of Business to keep track of your account - make
1920-Collection and billing processes in the interests of Business to keep track of your account - make
2021- Stocks of materials and equipment to ensure in accordance with service methods and techniques
Mode of Delivery
Daytime Class
Prerequisites and co-requisities
None
Recommended Optional Programme Components
None
Course Contents
"A. REGULATION OF RESTAURANT Halls B. BAR SERVICE AREAS REGULATION C. ORGANIZATION OF MEETING and conference rooms D. ROOM SERVICE REGULATION Office E. TECHNICAL CONTROL EQUIPMENT A. Book making system B. Distribution Control of Transmission of Reservation and Related departments A - PREPARING THE HALL B. MEETING AND IMPORTANCE A - Guest FULFILLING AND TABLE REPORT B - MENU CARD TO PROVIDE AND ORDER / SUBMIT TO PROVIDE C. Regulate the flow of SERVICE / TO FOLLOW D. Regulate the flow of SERVICE / TO FOLLOW A. Addition ON B. Collection and Billing Account C. CLOSING REPORT FORWARDING TAKING and related units A. Importance of follow up aditions B. ADDITIONAL PRODUCT ENTRY importance of follow up A. DISTRIBUTION OF DUTIES TO CLOSING B. MATERIALS AND EQUIPMENT TO PROVIDE stocks"
Weekly Detailed Course Contents
WeekTheoreticalPracticeLaboratory
1"REGULATION OF RESTAURANT Halls BAR SERVICE AREAS REGULATION"
2ORGANIZATION OF MEETING and conference rooms ROOM SERVICE REGULATION Office
3"TECHNICAL CONTROL EQUIPMENT Book making system"
4"Distribution Control of Transmission of Reservation and Related departments PREPARING THE HALL"
5"MEETING AND IMPORTANCE Guest FULFILLING AND TABLE REPORT"
6"MENU CARD TO PROVIDE AND ORDER / SUBMIT TO PROVIDE Regulate the flow of SERVICE / TO FOLLOW"
7"to facilitate the sales advice offer Guest satisfaction to ask"
8"""Service flow to edit / to follow Account to be charged / to follow to see off the guests """
9"Addition to open Account collection and billing Receive and transmitting reports to relevant units Closing"
10"To control Aditions tamper Entry of an additional product to keep track of Aditions"
11To keep track of payment transactions
12"to do Closing the distribution task "
13"Materials and equipment to ensure stocks To make final checks"
14"Materials and equipment to ensure stocks To make final checks"
Recommended or Required Reading
Megep Ders kitabı, yardımcı kitap ve diğer kaynaklar
Planned Learning Activities and Teaching Methods
Assessment Methods and Criteria
Term (or Year) Learning ActivitiesQuantityWeight
Midterm Examination00
SUM0
End Of Term (or Year) Learning ActivitiesQuantityWeight
Final Examination00
SUM0
SUM0
Language of Instruction
Turkish
Work Placement(s)
None
Workload Calculation
ActivitiesNumberTime (hours)Total Work Load (hours)
Midterm Examination111
Final Examination111
Attending Lectures14684
Self Study14798
Individual Study for Mid term Examination11212
Individual Study for Final Examination11414
TOTAL WORKLOAD (hours)210
Contribution of Learning Outcomes to Programme Outcomes
PO
1
PO
2
PO
3
PO
4
PO
5
PO
6
PO
7
PO
8
PO
9
PO
10
PO
11
PO
12
PO
13
PO
14
LO1  4 4  4      
LO2  4 4  4      
LO3  4 5  4      
LO4  4 4  4      
LO5  4 5  4      
LO6  4 4  4      
LO7  4 4  4      
LO8  4 4  4      
LO9  4 4  4      
LO10  4 4  5      
LO11  4 3  4      
LO12  4 4  4      
LO13  4 4  4      
LO14  4 4  4      
LO15  4 4  4      
LO16  4 4  4      
LO17  4 4  4      
LO18  4 4  4      
LO19  4 4  4      
LO20  4 4  4      
* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High
 
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