Description of Individual Course Units
Course Unit CodeCourse Unit TitleType of Course UnitYear of StudySemesterNumber of ECTS Credits
213317003101PASSENGER SERVICECompulsory233
Level of Course Unit
Short Cycle
Objectives of the Course
who ruled the legislation related to civil aviation sector and the ability to follow the rules stipulated by this law; Analyze the relationship between the economic structure of the civil aviation sector and other sectors; leadership, communication, creative thinking and problem solving skills, be able to express itself within the international working culture and who speak foreign languages ​​at a level that can fulfill their business requirements; used to dominate in business information technology; Researchers have open to learning and personality; airports, airline and carry out the operation of aircraft in operational business in handing optimum cost and time constraints within the framework of national and international safety standards; Equipped with the necessary knowledge and business aviation and train qualified graduates.
Name of Lecturer(s)
ÖĞR. GÖR. Fatih ARSLAN Alternatif ders materyalleri, vb
Learning Outcomes
1Will be able to explain passenger services
2Will be able to define the functioning of passenger services
3Will be able to explain problem solving, giving information and guidance techniques and taking responsibilities in unusual situations
4Will be able to classify the content and functionality of documents used in passenger service Will be able to memorize the English terms and provisions used in passenger service
Mode of Delivery
Daytime Class
Prerequisites and co-requisities
Compulsory courses in the area.
Recommended Optional Programme Components
Supporting the implementation of the lectures.
Course Contents
General aviation information, aviation alphabet, civil aviation organizations, third parties and service relationships in the Airport, interdepartmental communication, terms used in aviation, codes, sizes and change table, airline liability for passenger liability, Airport aircraft movements locations, IATA geography, flight analysis Passengers ticket / ticket types, Travel documents control, flight acceptance procedures (check-in), Luggage adoption of rules concerning the carriage of liquids in hand luggage, requiring special service passengers, operation and transfer of disabled passengers, aircraft passenger acceptance (Boarding), arriving passenger services (Arrival), Flight disruptions (Irregularities), message traffic, passenger services, Lost and Found (Lost
Weekly Detailed Course Contents
WeekTheoreticalPracticeLaboratory
1Related Concepts in Passenger Service
2Travel documents: Tickets and Ticket Types, Visa and Passport Processing
3Passengers Requiring Special Services
4Passengers Eden Hazard Potential Supply
5Other Passengers Requiring Special Services
6Luggage Operations, Flight Acceptance (check-in) Operations
7 Luggage Operations, Flight Acceptance (check-in) Operations
8Outgoing Passenger Operations
9Outgoing Passeng Operations
10Incoming Passenger Operations
11Delayed transactions on the Lost and Damaged Luggage
12Delayed and procedures on the damaged luggage
13transactions with lost luggage
14General subject again
Recommended or Required Reading
Civil Aviation Authority PUBLICATIONS
Planned Learning Activities and Teaching Methods
Assessment Methods and Criteria
Term (or Year) Learning ActivitiesQuantityWeight
Midterm Examination1100
SUM100
End Of Term (or Year) Learning ActivitiesQuantityWeight
Final Examination1100
SUM100
Term (or Year) Learning Activities40
End Of Term (or Year) Learning Activities60
SUM100
Language of Instruction
Turkish
Work Placement(s)
there is
Workload Calculation
ActivitiesNumberTime (hours)Total Work Load (hours)
Midterm Examination111
Final Examination111
Individual Study for Mid term Examination14570
Individual Study for Final Examination14114
TOTAL WORKLOAD (hours)86
Contribution of Learning Outcomes to Programme Outcomes
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5
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9
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14
PO
15
LO1               
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LO442  31222 3  43
* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High
 
Iğdır University, Iğdır / TURKEY • Tel (pbx): +90 476 226 13 14 • e-mail: info@igdir.edu.tr