Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | 183317002101 | PASSENGER SERVICES | Compulsory | 1 | 2 | 4 |
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Level of Course Unit |
Short Cycle |
Objectives of the Course |
who ruled the legislation related to civil aviation sector and the ability to follow the rules stipulated by this law; Analyze the relationship between the economic structure of the civil aviation sector and other sectors; leadership, communication, creative thinking and problem solving skills, be able to express itself within the international working culture and who speak foreign languages at a level that can fulfill their business requirements; used to dominate in business information technology; Researchers have open to learning and personality; airports, airline and carry out the operation of aircraft in operational business in handing optimum cost and time constraints within the framework of national and international safety standards; Equipped with the necessary knowledge and business aviation and train qualified graduates. |
Name of Lecturer(s) |
ÖĞR. GÖR. HAKAN GÜNGÖRMEZ, Alternatif ders materyalleri, vb |
Learning Outcomes |
1 | Will be able to explain passenger services
| 2 | Will be able to define the functioning of passenger services
| 3 | Will be able to explain problem solving, giving information and guidance techniques and taking responsibilities in unusual situations
| 4 | Will be able to classify the content and functionality of documents used in passenger service
Will be able to memorize the English terms and provisions used in passenger service |
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Mode of Delivery |
Daytime Class |
Prerequisites and co-requisities |
Compulsory courses in the area.
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Recommended Optional Programme Components |
Supporting the implementation of the lectures.
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Course Contents |
General aviation information, aviation alphabet, civil aviation organizations, third parties and service relationships in the Airport, interdepartmental communication, terms used in aviation, codes, sizes and change table, airline liability for passenger liability, Airport aircraft movements locations, IATA geography, flight analysis Passengers ticket / ticket types, Travel documents control, flight acceptance procedures (check-in), Luggage adoption of rules concerning the carriage of liquids in hand luggage, requiring special service passengers, operation and transfer of disabled passengers, aircraft passenger acceptance (Boarding), arriving passenger services (Arrival), Flight disruptions (Irregularities), message traffic, passenger services, Lost and Found (Lost |
Weekly Detailed Course Contents |
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1 | Related Concepts in Passenger Service
| | | 2 | Travel documents: Tickets and Ticket Types, Visa and Passport Processing
| | | 3 | Passengers Requiring Special Services
| | | 4 | Passengers Eden Hazard Potential Supply
| | | 5 | Other Passengers Requiring Special Services
| | | 6 | Luggage Operations, Flight Acceptance (check-in) Operations
| | | 7 |
Luggage Operations, Flight Acceptance (check-in) Operations | | | 8 | Outgoing Passenger Operations | | | 9 | Outgoing Passeng Operations | | | 10 | Incoming Passenger Operations
| | | 11 | Delayed transactions on the Lost and Damaged Luggage
| | | 12 | Delayed and procedures on the damaged luggage
| | | 13 | transactions with lost luggage
| | | 14 | General subject again
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Recommended or Required Reading |
Civil Aviation Authority PUBLICATIONS
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Planned Learning Activities and Teaching Methods |
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Assessment Methods and Criteria | |
Midterm Examination | 1 | 100 | SUM | 100 | |
Final Examination | 1 | 100 | SUM | 100 | Term (or Year) Learning Activities | 40 | End Of Term (or Year) Learning Activities | 60 | SUM | 100 |
| Language of Instruction | Turkish | Work Placement(s) | there is |
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Workload Calculation |
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Midterm Examination | 1 | 1 | 1 |
Final Examination | 1 | 1 | 1 |
Individual Study for Mid term Examination | 1 | 5 | 5 |
Individual Study for Final Examination | 1 | 1 | 1 |
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Contribution of Learning Outcomes to Programme Outcomes |
LO1 | 4 | 2 | | | 3 | 1 | 2 | 2 | 2 | | 3 | | | 4 | 3 | LO2 | 2 | | | 4 | | 1 | | | | | | | | | | LO3 | | 3 | 3 | | 3 | 3 | 3 | 2 | | 3 | | | | 2 | 4 | LO4 | | 3 | 2 | | 3 | | | | | | | | | | |
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* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
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Iğdır University, Iğdır / TURKEY • Tel (pbx): +90 476
226 13 14 • e-mail: info@igdir.edu.tr
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