Iğdır University Lifelong Learning Programme

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type of Course Unit	Year of Study	Semester	Number of ECTS Credits
183316003102	CUSTOMER SERVICES IN CABIN	Compulsory	2	3	4

Level of Course Unit

Short Cycle

Objectives of the Course

To understand the meaning and importance of catering and service in the service sector. To teach basic service techniques and materials used in service. To gain manual dexterity.

Name of Lecturer(s)

Öğr. Gör. Nilgün Çayalan

Learning Outcomes

1	Students are introduced to the equipment and service methods used in aviation catering processes and services.

Mode of Delivery

Daytime Class

Prerequisites and co-requisities

none

Recommended Optional Programme Components

Course Contents

Courses are taught by reinforcing theoretical knowledge about service processes in aviation and cabin services through practices.

Weekly Detailed Course Contents

Week	Theoretical	Practice	Laboratory
1	PREPARATIONS BEFORE CATERING AND SERVICE
2	Pre-service preparation practices 1
3	Main Factors in Planning Catering
4	Catering Planning practices
5	Galley Preparations Before Catering
6	Galley preparation practices
7	FOOD SERVICE
8	FOOD SERVICE PRACTICES
9	BEVERAGE SERVICE
10	BEVERAGE SERVICE PRACTICES
11	Rules to be followed when serving passengers
12	Rules to be followed when serving passengers practices
13	Sharing Service Areas Among Cabin Crew
14	Cockpit Service

Recommended or Required Reading

Öğretim Elemanı Ders Notları

Planned Learning Activities and Teaching Methods

Assessment Methods and Criteria

Term (or Year) Learning Activities	Quantity	Weight
Midterm Examination	1	100
SUM		100
End Of Term (or Year) Learning Activities	Quantity	Weight
Final Examination	1	100
SUM		100
Term (or Year) Learning Activities		40
End Of Term (or Year) Learning Activities		60
SUM		100

Language of Instruction

Turkish

Work Placement(s)

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Midterm Examination	1	20	20
Final Examination	1	20	20
Attending Lectures	14	3	42
Practice	8	5	40
TOTAL WORKLOAD (hours)			122

Contribution of Learning Outcomes to Programme Outcomes

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10	PO 11	PO 12
LO1	4	3	5	3		4	3	4	3	4	4	4

* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High